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1 Computacenter Technical Analyst Job
Technical Analyst
3-4 years
₹ 3.7 - 9.94L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Bangalore / Bengaluru
1 vacancy
Technical Analyst
Computacenter
posted 5mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Remote management - Perform a range of technical work activities remotely to meet business and customer requirements.
- You will be working on industry leading technology and products Check Point, Palo Alto, FortiGate, Cisco WSA, Netskope and F5.
- Provide quality of service to our customers for the ticket assigned to you.
- Communicate effectively to the customers on the ticket you working to avoid escalations and improve customer satisfaction levels.
- You will be working with dynamic team, who supports our customers 24/7.
- Maintain SLA performance targets.
- You ll understand network services requirements and actionable outcomes for stakeholders.
- Ability to adapt quickly with dynamic team environments to maintain consistent effective contribution.
- Understand and adhere to compliance policies and procedures.
- Keep skills up to date with IT industry standards as appropriate to the role/contract.
What you ll need
- 3+ years in IT service delivery and handled multiple customer environments.
- Hands on experience on multiple firewalls like Palo Alto, FortiGate, Juniper, Cisco WSA & Check point
- Knowledge in ITIL framework which includes Incident, Change, Problem management.
- Work on Incidents Day to Day basis to fulfil the customer requirements.
- Coordination with vendors for escalation Preparing & validation of Root Cause Analysis
- Configure and troubleshooting of firewall related issues Assigning severity to the Incidents logged based on the definition.
- Able to monitor the health of network and traffic flow capture using monitoring tools.
- Collaborate with network engineers and system administrators to troubleshoot and resolve firewall-related issues and connectivity problems.
- Hands on experience in VPN like (S2S IPSec, SSL VPN, Pulse Secure or Forti Client.
- Perform regular firewall software upgrades and patch management to maintain system stability and security.
- CCNA / CCNP/ NSE4 / PCNSE certification will be added advantage.
Employment Type: Full Time, Permanent
Read full job descriptionComputacenter Interview Questions & Tips
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What Technical Analyst at Computacenter are saying
Rating based on 39 Technical Analyst
reviews
Anonymous · Engineering - Hardware & Networks
in Bangalore / Bengaluru
Likes
Work environment, Good work culture etc
- Salary - Good+6 more
Dislikes
As of new to company.
Technical Analyst salary at Computacenter
reported by
268
employees
with 2-8
years exp.
₹2.6
L/yr - ₹12.2
L/yr
36%
less
than the average Technical Analyst Salary in India
View more details
What Computacenter employees are saying about work life
based on 254 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Computacenter Benefits
Submitted by Company
Work From Home Soft Skill Training Health Insurance Job Training
Submitted by Employees
Work From Home 
Health Insurance 
Job Training 
Soft Skill Training 
Team Outings 
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Computacenter Bangalore / Bengaluru Office Location
Bangalore / Bengaluru, Karnataka Office
Computacenter India Private Limited
4th Floor, Purva Premiere, Residency Road
Bangalore / Bengaluru, Karnataka
560024
560024
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