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3 Okta Technical Account Manager Jobs
Technical Account Manager II
Okta
posted 8d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
You Will:
- Advise customers on best practices and product adoption in a post-sales capacity
- Partner with Customer Success Managers and serve as their technical counterpart on a defined book of business, largely midmarket
- Earn customer trust by understanding their goals and use cases and recommend best practices relating to process changes, product adoption, configuration and additional features to meet requirements
- Maintain focus on increasing subscription adoption, customer satisfaction and retention
- Review customer architectures and Okta configurations to ensure they are enhancing security posture and capturing ROI as Okta releases new features and functionality
- Take and respond to reactive questions from Customer Success Managers
- Establish strong personal relationships on key accounts with decision-makers and stakeholders
- Participate in content creation for both internal and external enablement of staff and customers
What you will need:
- 3+ years of total experience in information technology, with at least 2 years of hands-on experience as a Technical Account Manager (TAM) or comparable practitioner role in the IAM space
- Experience in technical customer-facing roles acting as a trusted advisor, such as technical account management, customer success, solutions architecture, technical project management, or similar role
- Working proficiency in the following core workforce IAM areas:
- Technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect)
- Legacy applications in a hybrid IT environment with non-standard applications (i.e. those that do not support modern identity federation protocols)
- Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business processes (ITSM, HR, etc.)
- SaaS deployment such as Salesforce, Box, Office 365, Workday and HR as master for identities
- Lifecycle management scenarios to 3rd party systems and applications (Workflow, HR-driven provisioning, MSFT integrations, SCIM, etc.)
- Security and performance monitoring and 3rd party signals integrations (SEIM, MDM, WAF, etc)
- This position will be located in Bengaluru, but some travel is required (under 25% of the time)
Education:
- BA/BS in Computer Science, Information Technology or related discipline or equivalent work experience required
Employment Type: Full Time, Permanent
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What Technical Account Manager at Okta are saying
Technical Account Manager salary at Okta
reported by
2
employees
with 3-4
years exp.
₹16.2
L/yr - ₹20.7
L/yr
8%
more
than the average Technical Account Manager Salary in India
View more details
What Okta employees are saying about work life
based on 12 employees
Strict timing
Monday to Friday
No travel
Day Shift
Okta Benefits
View more benefits
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