Urgent Hiring- Voice Coach, VNA, Communication trainer @ Noida & Pune.

Interested Candidate please reach out to Gowtham @ Gx00977721@techmahindra.com

Work Experience

• This position is for Communication Training Team

• Conduct Transactional audits as per control plan to meet targeted accuracy and timeliness

• Provide Feedback and suggestions for improvement

• Publish Dashboards at defined intervals

• Data Analysis Strong Analytical skills with an ability to draw conclusions from data (Error Analysis and Root Cause Analysis for process deviations)

• Publish compliance dashboards as per plan

• Flexibility and Availability for any ad-hoc business requirement

• Ensure Confidentiality, Availability and Integrity of Data

• Provide Feedback and suggestions for improvement

• GAP Analysis & Controls

• Continuous Focus and Drive to meet and exceed department SLAs

• Conduct New Hire training and Refresher training based on TNA

• Conduct interviews

Preferred Competencies

• Ability to train on sounds (IPA), grammar and soft skills

• Excellent verbal and written communication skills

• Should have good knowledge of audit and evaluation function

• Should have good understanding capabilities to improve customer experience

• Ready to work in Shift timing as per process requirement

• Knowledge of usage of MS Office

• Must be fluent in English language