Urgent Hiring For QTL & QAM For Hyderabad Location

Feel free to share resume on Jasmeet.Thind@TechMahindra.com

contact - 9354498578

Role & responsibilities

• Handle a team of QAs or QTLs.
• Ability to map processes, defines process, and execute them.
• Ability to view the issues end-to-end and develop action plans with tangible deliverables.
• Has ability to manage knowledge, replicate best practices from other locations/processes to improve process performance
• Out of the box thinker to develop tools and processes for best utilization of resources.
• Strong conflict management skills.
• Exceptional Client management (internal/external stakeholder) skills.
• Ability to plan & conduct transactional quality audits, Process Improvements, calibrations.
• Excellent skills on MS Office /Quality Tools / Data Analysis / Analytical Skills / Reporting / Google Suite, Google Forms, Google Sheet, Google Doc etc
• The candidate should have excellent problem-solving capabilities and lateral thinking skills.
• Ensure client quality targets are met & exceeded.
• Ensure to be aligned and calibrated with client requirements and expectations.
• Ability to handle pressure and a natural go getter.
• Head, coach and mentor the quality team.
• Eye for detail and aggressive in plan execution/implementation.
• Drive process improvement and other quality tools for process performance measurement and standardization.
• Front end Quality with the end customer and participate in weekly/Monthly/Quarterly reviews.
• Six Sigma, Green Belt / Yellow Belt certified with at least 1-2 project lead individually is desirable

Preferred candidate profile

• Knowledge: Understanding of the process, evaluation & feedback, reporting and analysis.
• Reduction of rework and Cost of poor Quality (COPQ).
• Should be able to handle & achieve the departmental requirements.
• Have knowledge of different policies and procedures.
• Maintaining secrecy of data.
• Excellent English Communication Skills (both spoken and written)
• Ability to work within challenging environment with tight delivery timelines.

Keen to learn and adapt to emerging requirements

Eligibilty:

• 5+ years of experience, last 2 years should be in Team Handling Role
• Should be preferably Six Sigma GB Certified
• Should have worked as Customer Service Associate, QA, QTL/QAM in Customer Service or Back office or Chat
• Should be Graduate
• BFSI experience preferred (Invoicing, Debt Collection, General Banking / payment queries, Disputes & Fraud)
• Knowledge / experience of G-suite, Jira, Slack and Chat platform like Fresh Desk & Fresh Chat