43 Tech Mahindra Jobs in Mumbai

For any queries contact- 9354498578

or mail resume on- ap00841743@TechMahindra.com

Roles and Responsibilities:-

• Interacts with clients, delivery project teams, support functions and ISG as Single Point of Contact for all compliance related issues
• Responsible for compliance and SOW compliance for the account and ticket level fraud
• Responsible to implement a framework for structured risk assessment to uncover risks and vulnerabilities pertaining to of process and policy compliance and SOW
• Perform regular audits on operations and aligned support functions to ensure compliance to QMS, ISMS, Data privacy and BCP
• Assists in contract review in areas of QMS, ISMS, Data privacy and BCP as well as in change management
• Establish a control plan which includes heuristics and sampling techniques to ensure adequate detectability to cover all risk areas.
• Execution of regular transactional audits to uncover and control transactional fraud
• Set up and drive zero tolerance policy for the account.
• Publish weekly and daily compliance dash boards
• Delivers process improvement projects targeting improvement of compliance controls using structured process improvement techniques (Lean, Six sigma, PDCA etc.)
• Works with the site/client team in developing project specific process documentation & upholding compliance in all organizational standard procedures and policies (i.e. Model of Excellence, InfoSec, Physical Security, Visitor Processing, operational processes, business reviews, etc.)
• Co-ordinates QMS, ISMS, Data privacy and BCP audits both internal as well as external including client audits
• Handles a team of Compliance analysts
• Ensures that employees in delivery and aligned support functions aligned to the account are trained in compliance controls and practices

Applicants Specifications & Qualification:

• Graduation (any discipline) with 5 to 8 years of overall experience with primary experience in tech support/telecom processes/retail BPO operations
• Deep domain understanding of risk management, compliance techniques and tools
• Certified Lead auditor or Internal auditor for ISO 27k and implementation experience in delivery projects
• Exposure to ISO 22301, ISO 27701 and ISO 9k and
• Experience in performing internal audits against these standards and SOW audits, co-ordination for client audits and certifying body audits
• Strong business acumen and the ability to develop and deliver rigorous analysis to quantify business case scenarios, options and risks
• Demonstrate excellent communication skills; ability to present ideas and solutions in a logical and articulate manner with the self-confidence to work with Senior Executives
• Ability to work within challenging environment with tight delivery timelines
• Out of the box thinker to develop tools and processes for best utilization of resources.
• Highly assertive with Strong conflict management skills.
• Ability to manage team of TLs and QAs and remote workers
• Self-motivated Team player
• Excellent skills on Risk assessment tools like FMEA/Excel/Quality Tools / Data Analysis /Analytical Skills /Reporting.