Associate Consultant-Quality

Experience: 8 12 years, Delivery experience of 3 5 years is preferred Education Qualification: Bachelors in Electronics / Telecommunication (desired) / B.E (Any Specialization) / Master s in computer applications (MCA) Skill requirement: Experience in various areas of SDLC, with in depth of knowledge about various methodologies like Waterfall, Agile, Testing etc. Quality Management Focus with exposure to SDLC, ISO, CMMI, ITIL, ETOM, Agile / DevOps. Any certifications on these is preferred Analytical Skills, have exposure to Six Sigma, Lean or Total Quality Management concepts Experience Defect, Prevention, Risk Management, Estimation, Configuration management, Process Improvement / Innovation etc Experience of Project Planning, Tracking & Monitoring, understanding of Software Metrics Definition & data Analysis Good Interpersonal, Written and Spoken Communication Skills Skilled in Process audits, Metrics, Root cause analysis (RCA) & process improvement Role: Reviewing entire / E2E development life cycle activities and work products to ensure Compliance with QMS processes like project planning, monitoring project performance GOALs, SLA & KPI monitoring, CIPs, training, configuration management, risk management etc Weekly monitoring of various health reports. collection and review of identified metrics. Steering the customization and implementation of Quality Strategy for the assigned portfolio, aligning to delivery leaders and other stakeholders expectations Capturing the Customer Satisfaction Levels, Facilitating Identification of Improvement Actions, Action Implementation thereby helping improve Customer Satisfaction Driving the implementation of delivery practices, tools, standards, models and frameworks across the assigned portfolio Reviewing contracts before sign off, identifying contractual commitments, enabling effective tracking of commitments Driving effective risk management practices and initiatives across the portfolio, including early risk identification, mitigation and reporting Enabling the effective closure of internal / external assessment / audit findings by delivery teams Facilitating SLA Monitoring, Perform Metrics Analysis, drive management by metrics culture Identifying and facilitating Continuous Improvements including Automation Opportunities Facilitating the overall delivery governance and performance reporting across services for applicable projects, programs and portfolios Weekly monitoring of various health reports. collection and review of identified metrics. Facilitate, mentor and coach project teams on processes required during different stages of life cycle and project management Domain Experience: Prefer domain experience (e.g.: BFSI Banking/Insurance, NS Network services, IES/TES Engineering services)