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58 Team Management Services Jobs
Contact Centre Executive
Team Management Services
posted 2d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
Job Description
The candidate must have an Impeccable Customer Services mindset.
Responds to and closes tickets logged on the portal within specified TAT.
Assign tickets to relevant region service engineers for timely resolution.
Co-ordinates effectively with the India Service team on the closure of tickets or impending issues.
Updates on weekly MIS reports.
Required Skill Set: The candidate must have an Impeccable Customer Services mindset.
Responds to and closes tickets logged on the portal within specified TAT.
Assign tickets to relevant region service engineers for timely resolution.
Co-ordinates effectively with the India Service team on the closure of tickets or impending issues.
Updates on weekly MIS reports.
Prior experience with Customer Services role in consumer electronics call centre or automotive call centre.
Employment Type: Full Time, Permanent
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What people at Team Management Services are saying
What Team Management Services employees are saying about work life
based on 14 employees
Strict timing
Monday to Saturday
No travel
Day Shift
Team Management Services Benefits
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