Contact Centre Team Leader - Udaipur

Were Expanding Our Contact Centre in Udaipur!

Hiring: Team Leaders

Join Indias largest IVF leader and be part of a team that helps fulfill the dreams of parenthood. Step into a leadership role where you can drive performance and make a meaningful impact!

Key Responsibilities:

• Lead and mentor a team to achieve performance targets.
• Monitor and enhance team productivity, quality, and customer satisfaction.
• Drive process improvements and ensure SLA adherence.
• Conduct regular coaching, feedback sessions, and performance evaluations.
• Handle escalations and resolve customer concerns effectively.

Requirements:

• Minimum 4- 5 years of experience, with at least 1 - 2 year as a Team Leader (on paper).
• Strong leadership, people management, and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to work in rotational shifts.
• Preferred: Experience in a healthcare or customer service process.

Perks & Benefits:

• Best in industry compensation.
• Opportunity to work with a leading healthcare brand.

📍 Location: Udaipur

If youre ready to lead and inspire, apply now!