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Engaged Employer

Wipro

Compare

3.7

based on 51.5k Reviews

2 Wipro Team Lead Jobs

Team Leader

Wipro Limited

3.7

based on 51.5k Reviews

4-8 years

₹ 2.65 - 11L/yr (AmbitionBox estimate)

Pune

1 vacancy

Team Leader

Wipro

posted 6d ago

Job Role Insights

Flexible timing

Key skills for the job

Team Leading Credit Card Operations Process Improvement Team Management SLA Management

Job Description

Pre-Paid Card Operations - Disputes and Fraud Operations

Good communication skills Attention to details Drive SLA performance for a team of 15 associates Computer Savy - MS office & Internet

Good comprehension skills Willingness to work in shifts People management Client interaction

1. Managing Daily Operations

2. Managing team of upto 15 resources

3. Team mentoring & coaching individual associates who may fall below desired performance

4. Handle 1st level escalations on process issues that cannot be resolved by agents

5. Monitoring and ensuring closure of daily/weekly and monthly deliverables

6. Managing SLA, Daily Reporting, Agent's leave planning

7. Maintain a strong knowledge of products and services for customers that we are servicing 8. Monitor random calls/cases to improve quality, minimizing errors and track operative performance

9. Continuously contribute towards process improvement.

Employment Type: Full Time, Permanent

Read full job description

Wipro Interview Questions & Tips

Prepare for Wipro Team Lead roles with real interview advice

What Team Lead at Wipro are saying

3.6

Rating based on 536 Team Lead reviews

Anonymous · Customer Success, Service & Operations in Hyderabad / Secunderabad

Likes

100% job security

Skill development - Excellent

+4 more

Dislikes

Office politics and manager favouritism, you will get benifits if you are buttering your manager. If you are dedicative and sincere towards your job then it's not use, all the credits will be taken care by your manager.

Read 536 Team Lead reviews