Team Leader - GGN

• Team management experience
• communication skills- B2 High/C1 Level
• Minimum of 1 years experience within a contact Centre environment as a Team Manager
• Experience within customer services(Voice process)
• Excellent leadership and communication skills
• Should be comfortable with rotational shifts Week Offs
• Strong coaching and people-development skills through call listening, quality feedback, etc.
• Ability to deal with demanding customers and escalations
• Energetic and motivating individual
• Creative thinking

• Education
• Graduate

1. Team Leader US -Gurgaon

Education : HSC

Experience : Minimum 1 year of experience as a TL

Process : International (International Process only should apply)

Background : BPO Experience

Shift Window : 24 x 7

Weekoffs : Any 2 days in a week

Experience Target : Experience in handling team; have managed clients; hands on excel and people management skills

Skills : Good communication skills; Excel knowledge ; People management ; Leadership skills; Quick Learner; Adaptability, handled attrition shrinkage

Notice Period : Minimum 30 days or immediate

• Team management experience
• communication skills- B2 High/C1 Level
• Minimum of 1 years experience within a contact Centre environment as a Team Manager
• Experience within customer services(Voice process)
• Excellent leadership and communication skills
• Should be comfortable with rotational shifts Week Offs
• Strong coaching and people-development skills through call listening, quality feedback, etc.
• Ability to deal with demanding customers and escalations
• Energetic and motivating individual
• Creative thinking

• Education
• Graduate