Team Leader- GDS & Amadeus

Role: Team Leader GDS & Amadeus

Location: Mumbai (Airoli)- Work from Office

Shifts: US shifts (rotational), 2 Weekly offs

Process: US Travel Process

Mandatory Skills: Excellent communication skills, GDS, Amadeus

About Company:

Sutherland is the preferred digital transformation partner for iconic brands worldwide. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve.

Sutherland is a global leader in driving business and digital transformation. Over the last 35 years, we have partnered with iconic brands worldwide to deliver revenue growth, operational efficiency, and innovative business models.

Job Description

Managers in this role get to: Impact the Bottom Line: Drive the performance of a team of Consultants, meeting and exceeding all KPI targets. Strengthen Relationships: Manage attrition, shrinkage, and other critical metrics of the team. Influence the Lives of Others: Coach and mentor Consultants, providing feedback and performance management. Keep Management Updated: Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers. Define Sutherland's Reputation: Drive organizational initiatives within the team from time to time

Qualifications

Our most successful candidates will have: -

• Minimum 6 + years of Sabre or Amadeus working experience, must be adept with the latest versions of both GDSs. Farelogix and NDC experience a plus
• • Deep SME in fare rules, schedule changes, name corrections, MCOs, Residuals, manual calculations, complex itineraries (international, multi-destination, different currencies), etc. Experience in Ticket issuance, reissuances (exchanges) a plus
• Track record of low error rate; low airline debit memos/financial losses
• Microsoft Office application skills, including Outlook, and Excel
• Basic internet and web-based application skills
• Be able to work in MS Office - Be able to work in a fast-paced environment
• Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
• Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements - Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.