Team Leader / Senior TL - MA Collection

• Should be able to manage the day today planning, Operational challenges, problem-solving of external vendors / team
• Analyse the performance of collection agencies and provide them corrective action for improvement
• Preparing daily/weekly/monthly reports basis the performance of agencies
• To ensure delivery of expected collection targets and set high performance levels
• Should be able to develop the team, to ensure delivery of a consistently superior customer experience and high customer satisfaction levels
• Delivery of team collection targets, quality, portfolio coverage and productivity targets & indicators
• People Management, including all HR related issues, as we'll as staff development
• Analyse the performance of collection agencies and providing them corrective action for improvement of performance
• Ensuring that the field executive visits maximum number of cases in a day as per company policy
• Training and development for team Motivation
• Should be able to resolve complaints in coordination with other departments
• Work very closely with team members to solve customer problems
• Desired Profile: Graduate, with minimum 2 years of collections experience or related functional experience Candidate should have been team handling or region / portfolio handling experience
• Experience in Field /Tele-Collections /B2C/ Operations BPO collections
• Should have experience in agency management preferably in high vintage
• Computer literacy: internet, email, MS Excel, MS PowerPoint Should be able to coordinate with other department efficiently to resolve queries

Who should join

• Candidates who are result oriented
• Candidates who are process oriented
• Candidates likely from Local region/state/city with local agency & collection knowledge
• Candidates with 2years (+) of relevant experience