Team Leader

Ensures high client satisfaction and account success

Monitor track and report opportunities in Customer Value Plan created by the client.

To collaborate with Client CSM to drive adoption.

Monitor and report account health parameters

Any critical escalations to be forwarded to respective teams as per escalation matrix.

Advising useful features based on pre-defined list. Answering usage product and Workflow questions to ensure feature adoption.

Responsibilities

Partner with Technical Account Manager when services are purchased to entire 100% customer satisfaction

Quarterback internal processes essential to client success in collaboration with Client CSMs

Ensure seamless client experience across implementation product performance and billing.

Follow set guidelines to manage and resolve escalations related to product performance billing and other operations issues.

Fulfill client requests for basic product demos/ calls.

Track client usage and adoption metrics including Revenue support and client success sales cycle.

The Cognizant community
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 350, 000 associates around the world.
• We don t just dream of a better way - we make it happen.
• We take care of our people, clients, company, communities and climate by doing what s right.
• We foster an innovative environment where you can build the career path that s right for you.

About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U. S. , Cognizant (a member of the NASDAQ-100 and one of Forbes World s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www. cognizant. com

Our commitment to diversity and inclusion
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for CareersNA2@cognizant. com with your request and contact information.

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