Housekeeping Manager

Job Title: Housekeeping Manager
Department: Housekeeping
Reports To: [Hotel Manager/General Manager]
Location: North Goa

Summary:
The Housekeeping Manager is responsible for the overall cleanliness, maintenance, and presentation of the hotel. This includes overseeing all aspects of housekeeping operations, ensuring guest satisfaction, and maintaining a safe and efficient work environment.
Essential Duties and Responsibilities:

• Oversee Daily Operations:
• Supervise and coordinate the activities of all housekeeping staff, including room attendants, laundry staff, public area cleaners, and inspectors.
• Ensure rooms are cleaned and prepared according to hotel standards and guest expectations.
• Inspect rooms and public areas regularly to ensure cleanliness and identify any maintenance issues.
• Respond promptly to guest requests and complaints regarding housekeeping services.
• Maintain inventory of all housekeeping supplies and equipment.
• Schedule staff appropriately to meet business demands.
• Guest Satisfaction:
• Ensure guest satisfaction by providing high-quality housekeeping services.
• Train staff on proper cleaning techniques and guest service standards.
• Handle guest complaints professionally and effectively.
• Implement guest feedback to improve housekeeping services.
• Safety and Security:
• Maintain a safe and secure working environment for all staff.
• Ensure that all safety and security procedures are followed.
• Conduct regular safety inspections and address any hazards.
• Implement and enforce safety and security policies.
• Quality Control:
• Conduct regular quality control inspections to ensure that all areas of the hotel are clean and well-maintained.
• Monitor staff performance and provide feedback and coaching.
• Implement and maintain quality control standards.
• Administrative Duties:
• Prepare daily, weekly, and monthly reports on housekeeping operations.
• Maintain accurate records of staff attendance, payroll, and inventory.
• Assist with the preparation of the housekeeping budget.
• Order and receive housekeeping supplies.
• Staff Management:
• Train new housekeeping staff.
• Conduct performance reviews and provide feedback to staff.
• Address disciplinary issues as needed.
• Motivate and inspire staff to provide excellent service.

Qualifications:

• High School Diploma or equivalent required; Associate's or Bachelor's degree in Hotel Management preferred.
• Minimum of 3 years of experience as a Housekeeping Manager in a hotel environment.
• Excellent communication, interpersonal, and organizational skills.
• Strong leadership and supervisory skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite.
• Knowledge of safety and security procedures.
• Ability to work flexible hours, including weekends and holidays.

Experience:-

• At least 3 years experience in the same role with an up-scale (4/5 Star) hospitality environment.