Technical Support Executive

Role & responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Identify customer needs/issues and provide appropriate solutions or alternatives.
• Assist customers with product information and technical support.
• Handle and resolve customer complaints, escalating issues when necessary.
• Keep accurate records of customer interactions and transactions.
• Collaborate with other teams to ensure seamless customer experiences.
• Provide feedback on customer concerns and suggestions to improve products and services.
• Stay updated on product knowledge and company policies.

Preferred candidate profile

• Proven experience in customer support or a related field.
• Excellent communication skills, both written and verbal: English & Hindi.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and composed under pressure.
• Empathetic and patient attitude towards customers.
• Preferred Experience in Zoho desk or Zen desk