Customer Service Representative/supply chain/Sales operation

POSITION: Customer Service Representative.

SHIFT TIMINGS:

Shift timings 9 PM to 6 AM (IST)

CRITICAL EXPERIENCE:

• Minimum 2+years experience in Customer Service, Sales Operations, Supply Chain & Logistics

KEY RESPONSIBILITIES:

• Delivery extraordinary customer experience by providing our customer with world class customer service
• Respond promptly to customer inquiries via phone, email.
• Provide detailed information about products, services, and order status.
• Resolve customer complaints and issues efficiently and professionally.
• Process customer orders accurately and efficiently.
• Track order progress and ensure timely delivery.
• Coordinate with planner, logistics, sales, product management and quality teams to fulfill customer
• Serve as the primary point of contact between customers and the manufacturing team.
• Communicate any changes in order status, delays, or issues to customers promptly.
• Prepare and deliver order confirmations, shipping notifications, and other relevant information.
• Maintain accurate and up-to-date customer records and order documentation.
• Generate regular reports on order status, customer interactions, and other relevant metrics.
• Identify trends and provide insights to improve customer service processes.
• Identify and troubleshoot issues related to orders, deliveries, and product quality.
• Gather customer feedback and suggest improvements to products and services.
• Participate in team meetings and training sessions to stay updated on products and processes.
• Assist in the development and implementation of customer agreement and procedures.

EDUCATION/KNOWLEDGE:

• Any Bachelors/ Business degrees or equivalent experience
• MS Office proficiency
• SAP knowledge
• Supply chain knowledge
• SFDC experience (added advantage)