Trainer

TEs Channel Learning & Development Team is seeking an experienced Trainer to deliver blended learning solutions (instructor-led & self-paced training) for sales, technical product, customer service, process, systems/tools, leadership coaching, and soft skill training to enable an Extraordinary Customer Experience (ECE) as measured by an analysis of Customer Interactions and survey methods like Net Promoter Score (NPS) and Customer Effort Score (CES). In this role, the Trainer will also support On-the-Job Training (OJT). As part of the Learning & Development Team, the Trainer will work closely with colleagues across the network (Instructional Designers, Customer Service Representatives, Distribution Market Managers, Account Managers, Leaders, etc.) to execute the training strategy for Inside and Field Sales, Product Specialists, Customer Care, and Leader groups. The Trainer will work with a diverse global team and network located in different time zones that requires scheduling flexibility to meet business needs.

If you have a passion for learning, helping people improve and perform, and world-class customer service and sales, we encourage you to apply. Our team celebrates differences as innovation starts with inclusion!

RESPONSIBILITIES

• Conduct global training sessions for new hires, tenured employees, and leaders via Microsoft TEAMS and in-person, if applicable, by using an approved syllabus and curriculum
• Certify learners through Knowledge Checks, Observations, Role-Plays, and Skills Assessments
• Understand and translate/communicate technical business requirements clearly into easily understood concepts using relevant examples
• Conduct and support OJT sessions
• Create engaging learning environments by making learning fun
• Deliver candid feedback to learners and/or their managers in a professional manner and provide input to management about employee performance during training sessions
• Provide 1:1 coaching/training for new hires and tenured employees as needed
• Maintain Training Delivery Plans on a daily basis during training sessions
• Create new learner profiles and certify learning programs for learners within our Learning Management System (LMS) as part of our Training Delivery Preparation and Certification
• Document and report outdated training content to the Instructional Design Team to ensure training material is up to date during facilitation
• Partner with the Instructional Design Team to create and update self-paced training courses and standard operating procedures as needed
• Analyze training results, create trend reporting, track learning curve and recommend training solutions to close gaps as needed
• Participate in the design, preparation, delivery and needs assessments of learning programs
• Participate in stretch assignments and continuous self-development
• Protect, secure, and ensure proper handling of all confidential data

• 2-5+ years of experience in facilitating selling, technical product, leadership development, and/or soft skill training using a blended learning environment (e.g., classroom, eLearning, OJT, coaching, etc.)
• Bachelors in Education, Engineering, Adult Learning, Management, or related field. Masters Degree preferred.
• 1+ years of related business experience with technical proficiency in Salesforce and preferred experience with SAP
• Prior Sales/Service experience
• Prior mentorship experience as a Subject Matter Expert or Team Buddy
• Ability to work a flexible shift based upon business needs to accommodate global training facilitation and meetings usually with significant advance notice and for 4 to 9 weeks at a time
• Ability to adapt your training style based on your learners needs
• Proficiency in English language; including highly effective oral and written communication skills
• Highly effective project management, time management, planning/organization and presentation skills that establish trust, credibility, and respect
• Strong relationship management skills including a tactful, diplomatic approach
• Advanced experience with the Microsoft Office Suite (Word, Excel, PowerPoint), plus experience with Microsoft TEAMS and SharePoint

PREFERRED

• Prior sales/service, leadership coaching experience and experience facilitating learning solutions in a corporate environment with tools such as SAP, Salesforce, and/or Genesys.
• Training facilitation or teacher certifications

MOTIVATIONAL/CULTURAL FIT

• Innovator, Problem Solver with a passion for learning & evolving technology solutions
• Results-driven with ability to meet deadlines without sacrificing quality
• Self-starter with the ability to work independently & collaborate with diverse colleagues across a global team and network
• Instilling a perpetual learner and growth mindset through role modeling these characteristics every day