HR SERVICES SUPPORT

TEs HR Services teams provide direct support to employees, other HR groups and management as part of a centralized function to handle a variety of HR-related transactions. They receive and respond to requests concerning HR policies/programs, appropriately routes requests from employees to others for additional information and may respond to practices inquiries via online resources and/or telephone. The team also processes various paper and electronic forms related to documenting HR activities such as new-hire onboarding, change-of-status, benefits, termination of employment, etc.

• Provide frontline support to TE employees on inquiries related to HR data, such as self-service portals, maintaining employee life cycle, or resolving data discrepancies.
• Efficiently managing new hire data, facilitating 1st day orientation sessions, ensuring compliance with regulations.
• Ad/hoc project work
• Working with team and taking individual responsibility for case management to ensure prioritization of work is in line with business needs.
• Completing transactions in accordance with desk top procedures and local policy
• Achieving daily/weekly/monthly targets for productivity, quality, and customer experience
• Participating in daily Go meetings to ensure team collectively on track with queue management.
• Responsible for end-to-end local process.
• Responsible for maintaining the physical and digital filing of the employee documents.

• Educated to degree level with an emphasis in HR or Business or another related discipline
• Strong customer service orientation
• 1+ to 2 years of HR experience / Customer Service / Operations
• Strong professional and HR operational knowledge
• Strong team player with a passion for working in a fast-paced Global HR team
• Excellent communication skills - communicates with impact, motivates others, builds support, and establishes trust.
• Delivers results, meets customer needs, and manages execution, in a high-volume, fast-paced environment.
• Skill set - Quality, Workforce Management, Training
• Gain a deep understanding of the customer base.
• Form strong relationships with managers/employees/local HR teams to become a trusted partner for the business.
• Process transactions efficiently and correctly to enable the business to operate.