Assistant Business Analytics Manager

Job Title: Assistant Business Analytics Manager

Location: Hyderabad

What is your mission?

• Provide business insight through metrics, reporting, and variance analysis coming from in-depth analysis.
• Prepares, develops and analyses daily, weekly, monthly reports and presentations on Key Performance
• Indicators and other key statistical data in a call center inbound/customer service programs.
• Perform market analysis in supporting business decision making.
• Runs and analyzes reports with the result of making recommendations for adjusting staffing levels to meet
• departmental productivity and profitability goals.
• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for
• improving or further leveraging these systems.
• Analyze and present relevant data in easy to understand format/dashboards or file automation to aid timely
• decision making, provide insightful discoveries and recommendations and optimize processes.
• Detail oriented, independent, proactive and able to work under pressure to meet deadlines.
• Any other duties and responsibilities that may be assigned to you by the management from time to time,
• within your category of employment in the organization and for the effective implementation, maintenance
• and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate
• Diploma, Professional Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position.
• Extensive practical knowledge in importing data for use in report software, spreadsheets, Tableau, Power BI,
• pivots and formulas, graphs, and flow charts
• Proven experience in overseeing the design, development, and implementation of contact centre operation.
• Ability to prioritize and complete all tasks when ad-hoc assignments are given in short period of time.
• Flexible and adaptable to various business models and projects.
• Excellent verbal and written communication skills in English and the language of supporting market