B2B Collections Agent (Voice)

Mega Walk-In at TCS Gurugram Hiring for [B2B Collections Agent (Voice)] on 23 March 2025 (Sunday).

Job Summary:

Role : B2B Collections Agent (Voice)

Experience: 1 to 5 years [Minimum 1 year in B2B Collections or Accounts Receivable or Order to Cash]

Shift Timings: Mon to Sun, 24x7 5 Days working; Rotational Shifts and Week offs. Should be open to work on any shifts (Night Shifts) as per business and client requirements.

Venue: TCS GG7 - Delhi Gurgaon Expressway, Skyview Corporate Park, Sector 74a, Gurgaon - 122001

Date: 23 Mar 2025 (Sunday)

Time: 10:00 am to 12:30 am

Eligibility:

- Minimum 15 years of regular, full-time education (10 + 2 + 3 Bachelors/Graduates)

- All candidates should be comfortable with Rotational Shift / Split or Rotational Week-off / 5 Days Work From Office

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[B2B Collections Agent (Voice)]

Job Description:

• Excellent Verbal and Written Communications skills to handle NA region customers.
• Accounts Receivables Management
• Required to take complete ownership of assigned accounts and manage complete relationships as well for collections and customer invoices issues.
• Calling for payment on overdue invoices for buckets in scope
• Doing maintenance on the account
• Handling accounts / payment queries from accounts payable team
• Interaction with other teams - billing, originations etc.
• Payment application
• Handling disputes and resolution
• Invoice reconciliation - Pre bills, Credit rebills, Invoice splitting, PO change, Adjustments as per scope.
• Basic Excel based reporting and analysis on assigned inventory.
• Daily task list wrt regular TCS activities
• Good negotiation skills
• Orientation and ability to handle customer’s questions with regards to accounts
• Good domain or product knowledge
• Graduate with an exposure to B-2-B Collections environment
• Good Follow up skills with customer for all collections activities
• Handle customer questions & / or objections
• Language skill English NA Region.
• Strong analytical and Excel skills, including v-lookups and pivot tables
• Good Email writing Skills

Must Have Skills:

• Minimum 1 year in B2B Collections or Accounts Receivable or Order to Cash
• Excellent English communications skills (written & verbal), Problem Solving, Customer Service Skills, Objection Handling & Negotiation skills

Good To Have Skills:

• Industry Knowledge, Technical Skills (CRM systems, Collection ERPs, Tolls etc.), Teamwork

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Mandatory Requirements (How to generate your EP ID):

EP ID is mandatory for eligibility of the interview. Follow the below steps to register and mention the EP ID on your resume.

• Step 1: Visit https://ibegin.tcs.com/iBegin/
• Step 2: Click to login.
• Step 3: Click New user (Register with us).
• Step 4: Select "BPO" in areas of interest and complete the registration (Fill the details).
• Step 5: Once completed, your EP ID would be generated which starts from EP2024CNXXXX.
• Step 6: You will receive the EP ID on your personal e-mail ID.

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About TCS:

A global IT and business solutions leader, TCS has an employee strength of 614K with offices in 55 countries, a footprint on 6 continents and a revenue of USD 27.9 billion (2022-23). TCS offers services across varied domains such as Aerospace | BFS | Insurance & Healthcare | Life Sciences | Manufacturing | Energy & Resource Utilities | Government | Hi Tech | Media & Information Services | Telecom | Travel & Transportation and Hospitality | Retail & CPG and Horizontals such as F&A, SCM, CIM and HRO.

TCS is one of the country's largest equal opportunity employers with more than one-lakh female associates and is continuously ranked a leader in the 'India's Most Respected Companies' survey.