OTC - Collections (Voice Process ) | 1-3 yrs | Chennai

Roles and Responsibilities

• Manage Order to Cash (OTC) collections process for B2B customers.
  
• Handle customer queries related to orders, invoices, and payments.
  
• Identify and resolve billing discrepancies and issues.
  
• Collaborate with internal teams to ensure timely cash application and reconciliation.
  
• Maintain accurate records of all interactions with customers.
  

Desired Candidate Profile

• 1-3 years of experience in B2B collection or OTC process.
  
• Strong understanding of order management, invoice processing, and cash applications.
  
• Excellent communication skills for effective interaction with customers over phone calls.
  
• Ability to work on night shifts (Chennai time zone).
  
• Proficiency in AR Collection software systems.
• Night shift flexibility is a mandate for this role