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Engaged Employer

Tata Communications

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4.1

based on 3.2k Reviews

373 Tata Communications Jobs

Customer Service Executive - Network Operations & Support

Tata Communications Ltd

4.1

based on 3.2k Reviews

1-4 years

₹ 3.28104 - 5.3L/yr (AmbitionBox estimate)

Pune

1 vacancy

Customer Service Executive - Network Operations & Support

Tata Communications

posted 4d ago

Job Role Insights

Flexible timing

Key skills for the job

CCTV Monitoring Troubleshooting Network Operations Operational Support

Job Description

Job Description

Having experience in NOC, alarm monitoring, troubleshooting RAN/Core technologies. As NOC engineer he should play a critical role in providing timely alarms, network health check, support field teams for network elements integration and commissioning for fast rollout and network upkeep to improve RAN/Core KPIs & quality network to customers. He should work with cross functional NOC teams to ensure for successful delivery of our network Projects.

- Network elements alarms monitoring in 24x7 shift

- First level support to field teams for network nodes integration

- NOC L1 team Member cross functional coordination to upkeep network availability & improved KPIs

- Diagnose and troubleshoot RAN/Core network issues.

- Involved to work with Tejas/CDoT L2/L3 teams for KPI analysis & reporting

Key Responsibilities

Troubleshooting and resolution of faults.

Troubleshoot basic translation issues using translations verification tests, test lines, and signaling applications.

Coordinating with OEM Support team for handling resolved cases

Ensuring proper closure of tickets from region and cross functional teams

Good English communication.

RAN/CORE basic Architecture knowledge

Work in 24 x 7 shift.

Employment Type: Full Time, Permanent

Read full job description

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What people at Tata Communications are saying

4.1

Rating based on 131 Customer Service Executive reviews

Anonymous · Service manager in New Delhi

Likes

Everything is good till your project going on with client

Dislikes

There no any internal position for you if you'r project is closed Example i worked on TCTS-VIL project after end this project I apply IJP call hiring managers but no response even not a single interview I understand that if you don't have reference you can't get IJP & internal jobs as no one ready to take interview

Read 131 reviews