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Engaged Employer

Tata Communications

Compare

4.1

based on 3.2k Reviews

405 Tata Communications Jobs

Tech Lead - Customer Interaction Suite

Tata Communications Ltd

4.1

based on 3.2k Reviews

4-6 years

Pune

1 vacancy

Tech Lead - Customer Interaction Suite

Tata Communications

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analysis Salesforce Python SQL Telecommunication CRM

+ 3 more

Job Description

Position Summary (Contingency)

Key Objective / Purpose of Job :

Part of Professional Service team for Genesys Pure Cloud Contact center platform for TCL, Objective is to provide custom solution & to enhance the features in platform by customization.

Major Activities :

Custom Solution Design, RFP, IVR Call Flow Development, CTI integration, Chat Bot development, Salesforce/SNOW API integration to read and upload data, Analysis/feasibility study & preparing scope of work.

Essential Qualifications :

BE / B. Tech (Computer Science or Telecommunication) / MCA.

Requisite Skills:

Skill: Java/j2ee, SQL-Server, Open CTI, Salesforce integration, Service now integration & custom CRM integrations, Strong Understanding of Contact Center Solution, sound understanding of Web services (REST), Call Centre solution experience, XML, CRM & payment gateway applications knowledge.

Experience in Self-service IVR development.

Working experience in Speech enabled IVR or Voice/chat BOT

Experience in IVR integration with Backend system such as CRM or REST API based integrations. Parsing response as per IVR requirements.

Experience in creation of customized agent desktop/screen.

Working experience with Cloud based contact center.

Technical

Genesys Pure Cloud , Amazon Lex ,S3, Java/j2ee, node.js, Python, SQL-Server, CTI Development, Understanding of Web services (SOAP & REST), XML/VXML/CXML, CRM applications (Salesforce, Service now & etc.), payment gateway integration knowledge.

AWS lambda function creation is addon.

Functional

Strong Understanding of IVR and CTI application in Genesys Pure Cloud Contact Centre Solutions, Customer Management,

Behavioral

Customer Centric /People Centric

Business acumen

Ability to withstand pressure in handling projects

Excellent analytic/logical thinking.

Quick learning.

Good written & communications skill.

Good to support customers.

Work Experience

More than 4-6 years of experience on Software development in java/j2ee, web services (SOAP & REST), CTI, Dashboard Design on Genesys Pure Cloud, salesforce Open CTI and Lightning Development, IVR & payment gateway integration.

Employment Type: Full Time, Permanent

Read full job description

Tata Communications Interview Questions & Tips

Prepare for Tata Communications Technical Lead roles with real interview advice

People are getting interviews at Tata Communications through

(based on 160 Tata Communications interviews)

Job Portal

Referral

Campus Placement

Company Website

Recruitment Consultant

Walkin

26%

22%

13%

24% candidates got the interview through other sources.

High Confidence

What people at Tata Communications are saying

1.5

Rating based on 6 Technical Lead reviews

Anonymous · Software Development in Chennai, Tamil Nadu

Likes

Full of politics Micro management Managers will give

Dislikes

Full of politics Micro management Management will give you 0 hike and 0 variable pay I you're not slave to them If you tell anything technical which your manager don't you're done for Such a bad company spoiled many employees life

Read 6 reviews