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Sr Product Manager - Customer Interaction Suite
5-9 years
₹ 36 - 30L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Bangalore / Bengaluru
1 vacancy
Sr Product Manager - Customer Interaction Suite
Tata Communications
posted 1mon ago
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Flexible timing
Key skills for the job
Job Description
Role
We are seeking a highly skilled Senior Product Manager to take on a crucial role in our newly formed Customer Plane product team. The Customer Plane team is responsible for Campaign Management, Goals & Outcomes, Consent Management and Template Management components of our Customer Interaction Suite . You w ill be responsible for defining and driving the product strategy and roadmap for these components.
You will work closely with an Engineering Manager and cross-functionally with design, marketing and sales teams to deliver exceptional solutions that meet customer needs and enhance our market position. Your expertise is critical to navigating complex regulatory landscapes, optimizing user experiences and ensuring our platform delivers measurable business outcomes.
W e place a high value on execution and the abilit y to work across teams, communicating value and decisions in a clear and convincing way. We are looking for an individual with a startup mentality but able to manage the responsibilities and the scale of a large established platform which caters to customers across multiple geographies.
Key Responsibilities
- Talk to customers and do product discovery, how can we truly add value and differentiate from our competitors
- Define a roadmap and KPIs , ensuring alignment across the team and the rest of the org
- Work with the Engineering Manager to maintain the product backlog and team priorities
- Build and maintain relations with product stakeholders within and outside the company
- Foster a culture of innovation and continuous improvement within the team
- Anticipate blockers, conflicts and obstacles, and address appropriately to solve them
Qualifications
- Bachelors degree in Business , Marketing, Computer Science, Engineering, or a related field
- A modern product-led mindset, with a demonstrable ability to express and think in terms of outcomes , not just outputs
- 3- 5 years of Product Management experience in a B2B sales or marketing automation software or cus tomer data platform [CDP] company or a fast-growing startup in a n adjacent/e quivalent area
- Minimum 2 years experience with a focus on one or more of the following areas (s) :
- Campaign Management / Audience segmentation
- Opt-In / Opt -Out Management
- Content / Template Management
- Proven t rack record of successfully launching and scaling E nter prise software products including partnering closely with Engineering and de sign teams to build and release
- Comfortable with Cloud and Enterprise Architecture fundamentals.
- E xperience delivering software products leveraging Scrum and Agile methodologies
- Experience working with globally distributed tea ms across time zones to get the job done
- A love for writing , including PRDs and customer - facing collateral
- E xcellent data analysis skills
Bonus points for :
- Experience working at Marketing Automation firms like Klaviyo, Hubspot , Marketo
- Experience working at omni-channel communication firms like Attentive, Postscript , MoEngage
- Experience working with Analytics platforms like Tableau , Power BI or Spotfire
- Experience working with GenAI tools and platforms including Azure Co-pilot, Open AI & Gemini
- Experience with e-commerce platform s like Shopify
- Knowledge of regulatory frameworks related to Consent and Template Management
Employment Type: Full Time, Permanent
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(based on 160 Tata Communications interviews)
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26%
22%
13%
9%
4%
2%
24% candidates got the interview through other sources.
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What people at Tata Communications are saying
Rating based on 5 Senior Product Manager
reviews
Anonymous · Other
in Mumbai
Likes
Work life balance Coworkers
Dislikes
No promotion even after performing well consistently
Read 5 reviewsSenior Product Manager salary at Tata Communications
reported by
67
employees
with 5-15
years exp.
₹16.4
L/yr - ₹42
L/yr
7%
less
than the average Senior Product Manager Salary in India
View more details
What Tata Communications employees are saying about work life
based on 3.2k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Tata Communications Benefits
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