Tata Capital is Hiring For Quality Analyst - Call Center Sales

Quality Analyst for Outbound Sales Process - Call Center

Minimum Qualifications:

• Graduation in any stream.
• Minimum of 1-year experience as a Quality Analyst, including at least 6 months in an outbound sales process.

Key Responsibilities:

1. Audit and Analysis:

• Conduct thorough audits of outbound sales calls to ensure adherence to quality standards and processes.
• Analyze lead generation methods and sales processes to identify areas for improvement.
• Provide actionable insights and recommendations for process enhancements.

2. Reporting and Documentation:

• Create and maintain detailed audit dashboards and reports to track performance and compliance.
• Document audit findings and process improvements accurately and comprehensively.

3. Process Improvement:

• Develop and implement strategies to enhance the efficiency and effectiveness of the outbound sales process.
• Collaborate with the training and operations teams to ensure process improvements are effectively communicated and implemented.

4. Performance Monitoring:

• Monitor and track key performance indicators (KPIs) related to quality and process excellence.
• Provide regular feedback to sales agents and management based on audit findings and performance analysis.

5. Client Interaction:

• Engage with clients to understand their quality requirements and ensure these are met consistently.
• Adjust quality processes and audits based on client feedback and evolving needs.

6. Continuous Improvement:

• Stay updated with industry best practices and incorporate them into the quality framework.
• Foster a culture of continuous improvement and quality excellence within the team.

Skills and Competencies:

• Strong analytical and problem-solving skills.
• Proficiency in creating and managing audit dashboards and reports.
• Excellent communication and interpersonal skills.
• Attention to detail and a commitment to maintaining high-quality standards.
• Ability to work collaboratively with cross-functional teams.

Regards,

Tata Capital Ltd

Pushpa Koli (State HR)

Pushpa.koli@tatacapital.com

8657416676