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311 Quality Monitoring Jobs

Team Lead

3-7 years

₹ 3 - 20L/yr (AmbitionBox estimate)

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Hyderabad / Secunderabad

2 vacancies

Team Lead

Wipro

posted 1d ago

Job Description

Role & responsibilities:


1. Optimize QAs performance from both a quality and efficiency perspective

2. Communicate to the client any missing tools or policies for CSRs to perform their duties



Required Skills & Qualifications:


Process Approach and comprehension of customer requirements

  • Mature individual with ability to work & communicate with people across production floor
  • Ability to think analytically
  • Good interpersonal skills
  • Internal and External Stakeholder Management skills
  • Good product knowledge supported with excellent communications & presentation skills
  • Strong understanding of MS Office tools (Word, Powerpoint, Excel)
  • Ability to coach and mentor agents
  • Complex problem solving and critical thinking
  • 2+ Year experience in managing quality team
  • Graduate






Employment Type: Full Time, Permanent

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What people at Wipro are saying

3.6
 Rating based on 553 Team Lead reviews

Likes

100% job security

  • Skill development - Excellent
  • +4 more
Dislikes

Office politics and manager favouritism, you will get benifits if you are buttering your manager. If you are dedicative and sincere towards your job then it's not use, all the credits will be taken care by your manager.

Read 553 Team Lead reviews

Team Lead salary at Wipro

reported by 5.8k employees with 2-15 years exp.
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₹4.5 L/yr - ₹21.1 L/yr
35% more than the average Team Lead Salary in India
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