Product Manager - Education Loans

Key Objective of the Job: Responsible for designing new products, processes, tie-ups in Education Loan segment.
Will be responsible for designing market specific programs, TPP tie-ups, and closely working with marketing team for promotion campaigns.

Major Deliverables:

Coordinating with cross-functional teams like Operations, Credit, Technology and Sales, to create and continuously enable changes in application form, workflows, policies etc
Defining new products, processes and documenting of processes related to the loan life-cycle
Undertaking projects to identify gaps in processes and initiate corrective action wherever required, including improvement in end-to-end login-to-disbursement turnaround time
Strategically responsible for customer experience - Innovation, Conceptualize and Implement Digitization of customer service framework, Product development and management, New CRM implementation and integration, Automation of customer service processes, and redesigning of core system to support mobility
Taking complete ownership of user experience across all our products
Driving digital penetration of customers through various initiatives and projects
Enhanced the data collection process with some validations to reduce the overall TAT
Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
Research new technological trends so as to figure out how to incorporate them into products
Facilitate team input into various stages of product development and design
Define and analyze performance metrics & prepare project status and feature
Conceptualize, implement and lead technological advancement and digital transformation projects that help development of better and more diverse products, increment in client satisfaction and engagement, reduction in credit risk
Ensure compliance to all Audit / RBI regulations as well as processes, policies and reports as per company designed systems.

Other desired attributes:
Experience in product lifecycle management, digital onboarding and digital Education lending experience preferable
Problem-solving aptitude and Creative thinking skills
Excellent written and verbal communication skills
Strong Interpersonal skills
Ability to multitask and meet deadlines
Enthusiasm for work, willingness to pitch in as needed, and a flexible approach to the working environment is essential
Excellent knowledge of Excel and PPT.

Ability to work under pressure and against tight timelines

Educational Qualification: MBA/Post-Graduate in any discipline