Associate - Centralized Operations - Refunds

Assist the central retail operations unit by driving a high quality customer experience balance with efficiency, compliance and consistency. Post Graduate/ Graduate in any discipline o Handle the Operations related activities of the retail loan product portfolio including repayment schedule regeneration post receipt from escrow accounts.
o Ensure adherence to all statutory and regulatory compliances by checking of all the files and ensuring the data is complete and relevant
o Handling MIS Reports publishing and ensuring net of TDS activities
o Achieve high efficiency levels by ensuring all queries are resolved within TAT;and developing processes that will improve TAT
o Ensure customer satisfaction by handling Customer related queries and complaints with on time response as per TAT
o Coordinate with the system team to resolve routine and other system issues, identifying gaps and recommending measures to address such gaps.
o Conduct impact analysis and accordingly update systems after approval from the business team
o Release communication about rate increase or decrease to customer and update the web-portal system accordingly.
o Ensure audit response and preparedness for the same within designated timelines and resolve audit queries raised by internal and external auditor and initiate corrective action as suggested.
o Ensure compliance to all Audit / RBI regulations.