Zonal Head - Urban Banking - IDFC First Bank

JOB DESCRIPTION

A. Position Overview

Position Title

Zonal Manager

Department

IDFC First Bank

Level/ Band

AVP (601)

Role Summary :

- Liase with Bank s Zonal officers and ensure alignment on Life Insurance Business

- Visit zones, regions, districts and branches - interact with Zonal, Regional officers and Bank branch managers

- Guide and support team to ensure achievement of targets

- Ensure activation, persistency & productivity is maintained.

- Ensure quality of recruits hired in the team

- Maintain & drive compliance at the zone

B. Organizational Relationships

Reports To

National Head

Supervises

Cluster Managers and KAM

C. Job Dimensions

Geographic Area Covered

Zone (s)

Stakeholders Internal

Supervisors, Team (Regional officers, KAMs), Ops, Underwriting, Legal

External

IDFC First - Channel Partner

D. Key Result Areas

Partner and Client Management

Exceeding zonal targets (NB, renewal, STP, digitisation, product mix etc)

Interact with the Bank Zonal Officer and his/her team to ensure alignment towards Tata AIA in life insurance

Ensure team is focused on Sales and support to all branches assigned.

Drive local contests and engagements to engage teams

Keep track of all contests and initiatives launched - bank, other insurers and Tata AIA Life

Maintain a strong relationship with Zonal officer, Regional Officer and Bank Branch manager - interact with them regularly to assess business status. Take help from them to push & motivate them to maintain productivity

Managing the relationship between internal team and channel partner so as to foster sales for the company and m aintain utmost levels of responsiveness to requirements from the Channel Partner

Aid the bank branches to adopt new processes and technology

Team Management

Assign target to each Regional Officer at a district level - NB, renewal, STP, resolutions, special projects/initiatives undertaken, product mix.

Ensure team is hands on with each branch and maintains a high engagement level with each member

Team development and training

Retention of high performing talent

Keep National Head updated about on - ground activities by Bank and competitors

Coordinate with HO on various initiatives, updates, reviews, partner requirements

Customer service

Ensure adequate customer service - grievance redressal, claim settlement, renewal etc.

E Skills Required

Technical

Good product knowledge

Good knowledge of MS Office

Behavioral

Essential

Desired

Interpersonal skills

Communication skills

Creative thinking skills

Supervising / Leadership skills

Teamwork Skills

Influencing skills

Relationship Building skills

Decision making skills