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Executive - Persistency
Tata AIA Life Insurance
posted 14d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
A. Position Overview
Position Title
Executive
Department
Business Conservation
Level/ Band
201
B. Role Summary
Drive renewal collection and Manage control/implement business conservation for Banca Partner including policy reinstatement process.
Ensure smooth functioning of operational activities of Autopay and other related processes.
Resolve customer queries and grievance related to collections
C. Organizational Relationships
Reports to
Senior Manager
Supervises
NA
D. Job Dimensions
Geographic Area Covered
HO PAN INDIA
Stakeholders Internal
Branches/Operations/ Sales Team / Finance / Vendor Management / IT / Audit /
External
Web aggregator/Digital Business partner (DBU)/Banca Partners
E. Key Result Areas
Renewal Collections
Digital Business Partner/Banca /Premium collection management
Drive renewal collections with Channel and Partners
Drive Call center for renewal collection
Achieve renewal collection target for organization
Drive specific campaign for renewal collections
Analyze portfolio and drive collection on targeted base
Data to interpreted for further action
To engage with HNI customer for renewal collection and query resolution
Resolve customer queries and grievance related to collections
Reviewing collection strategy for better output
Support collection MIS management
Partner Engagement
Drive renewal collection through partner and internal sales team
Provide data analysis and red flag areas to improve on renewal collections
Effective engagement with channel partner hierarchy like branches, banca assurance managers, cluster heads, reginal heads
Support on customer grievance and queries
Support partner collections team
Internal Stake Holders
Handling of customer & sales queries
Invoice Processing through vendor management / finance
Support IT development for system enhancement
Process review in accordance with audit and regulatory compliance guidelines
Ensure effective handling and timely resolution of key customer queries with a view to bring about customer satisfaction
Review system changes for process improvement
Preparation of presentation on process/ subject as per management requirement.
G. Skills Required
Type of Skills
Essential
Desired
Technical Skills
Database management
X
Data Interpretation
X
Data Base Control Through MS Excel / MS Access
X
SQL KNOWLEDGE
X
Behavioral Skills
Interpersonal
X
Communication
X
Creative thinking
X
Supervising/Leadership
X
Teamwork
X
Influencing
X
Relationship Building
X
Decision making
X
H. Incumbent Characteristics
Essential
Desired
Qualification
Graduate
Post Graduate
Experience
1. Knowledge on collection process
2. Minimum 3 - 4 year experience on renewal collections process
3. 2- 3 year Experience to manage external stake holders
4. Knowledge on Insurance process and industry
Employment Type: Full Time, Permanent
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What people at Tata AIA Life Insurance are saying
Rating based on 10 Executive
reviews
Anonymous · Customer Success, Service & Operations
in New Delhi
Likes
Company culture in good
- Job security - Good+2 more
Dislikes
Work life balance is bad in operations department
Executive salary at Tata AIA Life Insurance
reported by
93
employees
with 1-10
years exp.
₹2
L/yr - ₹6.5
L/yr
At
par with the average Executive Salary in India
View more details
What Tata AIA Life Insurance employees are saying about work life
based on 3.1k employees
Flexible timing
Monday to Saturday
Within city
Day Shift
Tata AIA Life Insurance Benefits
Submitted by Company
Job Training Health Insurance Soft Skill Training 
Cafeteria
Submitted by Employees
Job Training 
Health Insurance 
Soft Skill Training 
Work From Home 
Team Outings 
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