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Assistant Manager - Field Operations
3-5 years
₹ 2.4 - 5.99L/yr (AmbitionBox estimate)
Kolkata
1 vacancy
Assistant Manager - Field Operations
Max Life Insurance
posted 8d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Maximize Applied to paid to meet business plan
- Hub Hold Cases resolution within TAT
- NFTR % Reduction
- MIS and Reports/Dashboards
- Follow-up for GO Actionable resolution
- Booking & Tracking of Medical reports
- Customer complaint resolution within TAT
- Maximize MFYP Collection and Renewals
- Ensure NC cracking through field
- Auto-pay Traction / ECS Registration
- POSV / Welcome Call
- Managing end to end operational process along with teams in the field & distribution leaders
- Liaison with UW, Policy Issuance, Finance, IT, for smooth processing & service delivery across locations.
- Managing dashboard for Quality of business
- Adoption of various digital initiatives among distribution
- Timely & Accurate MIS
- Timely WIP Movement to timely business processing
- Improvement in key processes across field
- Successful tracking on new business parameters (P2A, FTR, Business Leakage, GO Actionable TAT & 13th / 25th Month persistency / Collections
- Meeting Targets of MFYP and Renewals.
- POS Discrepancy Rate & resolution TAT
- Auto-pay Registration Conversion %
- Audit Rating
- Must have a minimum of 3-5 years of experience of which at least 2 yrs. in customer service / operations / Finance
- Preferable experience in Insurance / Banking
- Should be a Graduate / Post Graduate
- Result oriented
- Ability to manage & inspire teams to achieve targets.
- Good communication & co-ordination skills
- Data management on Excel, data analysis and interpretation skills should be good
- Customer centricity and ability to influence without authority
- Strong intersection management and relationship building capabilities
Employment Type: Full Time, Permanent
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(based on 196 Max Life Insurance interviews) What people at Max Life Insurance are saying
Rating based on 258 Assistant Manager
reviews
Anonymous · Life Insurance
in Kolkata
Company culture,it's a very good organization,but it's my unfortunate decision that I left Max Life,if I get a chance for rehiring then definitely I will take a chance.
Incentive is very low
Read 258 reviewsAssistant Manager salary at Max Life Insurance
What Max Life Insurance employees are saying about work life
Max Life Insurance Benefits
Job Training 
Soft Skill Training 
Health Insurance 
Work From Home 
Team Outings 
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