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1077 Tata AIA Life Insurance Jobs
Senior Executive - New business Sub process
3-5 years
₹ 5 - 4L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Thane
1 vacancy
Senior Executive - New business Sub process
Tata AIA Life Insurance
posted 7hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Handling of below new business activities
New Business Refund
Fund Transfer
NTU/Reopening/Cancellation
Customer communication
Vendor Management
Complaints
MIS/Report Preparation
Billing / Provisioning / Documentation
Risk Management/ Compliance
Awards & Campaign management
Key Result Areas
Refund ( TAT to be maintained as per IRDA regulations, Disbursement & Vendor Recon
- Collect or download input data from CRM-NCIT/ODS/NBFEUIM/report to derive the final U/W date for refund TAT calculation.
Fund Transfer/ Credit Card Extraction -
-FT document verification & adhere scrutiny check points
-Validate collection details for online payment
NTU/Reopening/Cancellation
- Validate the cancellation and reopening request and process in the system
-NTU - Reconciliation to be done based on weekly basis for NTU
Automation of New Business processes
-Check the feasibility for system automation for NB process and raise the CR & PIR wherever required
Customer communication
-Ensure communication is getting triggered on time for the handled process
Vendor Management
- Manage vendors in respective function effectively and in cost efficient manner
Complaints / Escalations - Ensure to minimize the escalation & complaints for handled process
MIS/Report Preparation - Based on requirement share the MIS and Report submission
Billing / Provisioning / Documentation - Ensure Billing, provision & document work happened as per Timelines.
Risk Management/ Compliance - Risk & compliance submission report is important task hence must deliver as per received timelines.
Awards & Campaign management -
Competencies (Please copy paste from Competency Dictionary)
Proficiency Scale
Proficiency Scale Description
Customer &
Consumer Orientation
2
Communicates with the customer and consumer to understand their stated needs.
Provides the expected services, as per the organization policies and procedures.
Identify gaps with respect to current processes to reduce turn around time.
Business Acumen and
Functional Knowledge
1
Is updated and aware of the products, systems and regulatory guidelines applicable to the department.
Possesses thorough knowledge of policy life cycle and policy non forfeiture clauses and conditions.
Has basic understanding of own role and utilizes required skills and knowledge for own area of work to complete routine
tasks.
Demonstrate basic understanding of SQL & MS Excel.
Collaboration & Networking
1
Keeps self aware of the important stake holders (decision makers & influencers)necessary for delivering results.
Communicates & connects consistently with colleagues, customers and channel partners to respond and resolve their
concerns and queries.
Remains courteous while dealing with colleagues, channel partners, and customers.
Seeks guidance in case of ambiguity.
Proactively observes the customer service practices in other companies and industries and shares information with
supervisor.
Decision Making and
Solution Orientation
1
Understands the urgency and is quick in escalating the matter to concerned authority if required.
Appears comfortable making routine
decisions.
Identifies & communicates the need for change in own area of operation.
Identifies & resolves bottlenecks in the change process.
Effective Communication
2
Is effective in communicating ideas, solutions, suggestions to customer via email and letters.
Appropriately expresses ones own opinion.
Is able to refrain from immediate judgment and criticism of others ideas, delivering criticism in a way that demonstrates
sensitivity to others views.
Acts to understand and respond appropriately to the concerns of others; demonstrates openness and receptivity to
new information.
G Skills Required
Technical
Listening skills, Communication skills, & thorough knowledge of processes and systems.
Data analysis
Basic Knowledge of Insurance industry preferable
MS Office (Excels, MS access and powerpoint presentation)
Technical
Behavioral
Essential
Desired
Interpersonal skills
Yes
Communication skills
Yes
Creative thinking skills
Yes
Supervising/Leadership skills
Yes
Teamwork Skills
Yes
Influencing skills
Yes
Relationship Building skills
Yes
Decision making skills
Yes
H Incumbent Characteristics
Essential
Desired
Qualification
Bachelor Degree
Professional Management Qualification
Experience
3-5 Years in a Service Sector
3-5 Years in Financials Customer Services / Queries handling.
MIS and PPT skills
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Senior Executive roles with real interview advice
What people at Tata AIA Life Insurance are saying
Rating based on 27 Senior Executive
reviews
Anonymous · BFSI, Investments & Trading
in Mumbai
Likes
Bonus structure
Dislikes
current Investment operations team is terrible. Too much of office politics, favoratisum and zero work life balance.
- Salary - Bad
+5 more
Senior Executive salary at Tata AIA Life Insurance
reported by
125
employees
with 2-11
years exp.
₹3.5
L/yr - ₹10
L/yr
17%
more
than the average Senior Executive Salary in India
View more details
What Tata AIA Life Insurance employees are saying about work life
based on 3.2k employees
Flexible timing
Monday to Saturday
Within city
Day Shift
Tata AIA Life Insurance Benefits
Submitted by Company
Job Training Health Insurance Soft Skill Training 
Cafeteria
Submitted by Employees
Job Training 
Health Insurance 
Soft Skill Training 
Work From Home 
Team Outings 
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