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Assistant Manager - Business Conservation
5-8 years
Thane
1 vacancy
Assistant Manager - Business Conservation
Tata AIA Life Insurance
posted 18d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Position Overview
Position Title
Assistant Manager
Department
Business Conservation
Level/ Band
301
B. Role Summary
- Drive renewal collection and outlier calling, manage control/implement business conservation
- Ensure smooth functioning of operational activities of Autopay and other related processes.
- Resolve customer queries and grievance related to collections
C. Organizational Relationships
Reports to
Senior Manager
Supervises
NA
D. Job Dimensions
Geographic Area Covered
HO PAN INDIA
Stakeholders Internal
Branches/Operations/ Sales Team / Finance / Vendor Management / IT / Audit /
External
Cal Centers // Banca Partners
E. Key Result Areas
Renewal Collections
- Premium collection management
- Drive Call center for renewal collection
- Identify opportunity for collections and drive suitable campaigns
- Achieve renewal collection target for organization
- Drive specific campaign for renewal collections
- Analyse portfolio and drive collection on targeted base
- Data to interpreted for further action
- To engage with HNI customer for renewal collection and query resolution
- To meet HNI customers
- Resolve customer queries and grievance related to collections
- Reviewing collection strategy for better output
- Support collection MIS management
Internal Stake Holders
- Handling of customer & sales queries
- Invoice Processing through vendor management / finance
- Support IT development for system enhancement
- Process review in accordance with audit and regulatory compliance guidelines
- Ensure effective handling and timely resolution of key customer queries with a view to bring about customer satisfaction
- Review system changes for process improvement
- Preparation of presentation on process/ subject as per management requirement.
. Co mpetencies :
Customer & Consumer Engagement
And Experience in a Hybrid World
Goes out of the way to deliver on time,
the commitments made to the
customers and consumers while striking
a balance between their changing needs
and organizationals processes
Clearly identifies the full range of
customers to be served, their stated
needs and offers options and
suggestions to match their current and
future expectations.
Works towards integrating data,
technology and strategy into creating
hybrid customer experience solutions.
Cultivates a consumer focused
attitude among colleagues and assists
team members to focus on various
touchpoints to achieve customer
satisfaction.
Strives to exceed clients expectations
by offering various possible options to
pick and choose from which will
completely satisfy their needs and be in
their best benefit.
Effects changes keeping in mind the
customer context to deliver greater
value and satisfaction to the customers
Building and Managing Relationships
Is able to design promotional emails
and letters in collaboration with
corporate communication and
marketing team for customer
engagement.
Collaborates within and outside the
team to enhance process efficiency,
and enrich customer service
experience.
Represents views to address others
concerns; makes others feel
comfortable by responding in ways
that convey their interest.
Shares relevant ideas/
information/views openly and directly
and assumes different roles in a team
to enable team performance.
Clarifies the context of actions of self
and team in case of adverse
consequences.
Seeks and gives open feedback on
developmental areas of team
members.
Extends help to everyone in the team
& stands by/defends ideas, views,
decisions & actions of team members.
Recognizes, highlights and rewards
performance to ensure
empowerment and motivate team
members.
Strategic Orientation
Considers whether short-term
goals will support long-term
objectives.
Suggests changes in own plans
according to changes in
environment.
Projects or thinks about long-term
applications of current activities.
Guides team to establish
connection between their individual
and team goals and identifies
changes needed in own area of
work in line with changing business
trends.
Estimates the impact of the
changing business environment in
own area of operations
Achievement Orientation
Is determined despite frequent
obstacles.
Tackles difficult problems and takes
personal responsibility for reaching
solutions.
Helps others generate breakthrough
ideas, fresh perspectives and new
approaches.
Creates a safe and positive
environment for self and others to try
and learn new ways of doing things
by being creative.
Empowers all employees to be
effective and to champion continuous
improvement.
Empowers team members to
propose approaches to increase
performance and deliver results in
shorter timeframe.
Does not rest on past successes;
establishes new stretch goals for
the unit that accelerate NRC s
business objectives.
Work within shared resources, to
bring out better productivity.
Functional and technical ability
Has a broad understanding of the
financial / commercial, operational and
regulatory
dynamics important to the business.
Gathers and evaluates information to
take decisions which will enhance the
effectiveness of the department.
Has thorough knowledge and
experience in project management
and takes up project
with purpose of achieving higher
customer retention with minimum
cost.
Is able to analyze complex data using
SQL to derive meaningful conclusion
and provides input to business and
function.
Tracks and reviews 13th month
persistency data to understand
effectiveness of customer
engagement campaigns.
Is able to analyze customer feedback
received from various touch points
and make meaningful suggestions for
impacting companies revenue
requirement.
Developing, Managing & Working
with Hybrid Teams
Encourages and leverages diversity
by utilizing individual strengths and
actively builds hybrid teams with
complementary skills
Proactively takes efforts to share
experience/ relevant ideas/
information/views and provide
guidance to other team members
working remotely to achieve goals
Effectively communicates and
cascades various business initiatives
to hybrid teams to drive business
results by leveraging technology
Anticipates and is prepared to
effectively deal with problems and
roadblocks faced while working with
hybrid teams
Encourages work-life balance
amongst team to maintain healthy
workforce
Proactively recognizes team
members for their triumphs and
encourages their self development
Is able to adapt person -specific
approach while dealing with various
team members.
Technology, Digital and Analytics
Ability to analyze current technological
trends, keeps track of key
technological changes in industry and
other markets
Shows agility for adopting new
technology post systematic evaluation
of the the solution
Continuously stays in touch with key
networks and contacts, with an
objective of leveraging technology for
achieving goals
Effectively balances changing
technological priorities and
deliverables under unfamiliar
situations or tight deadlines.
Independently engages in tasks
requiring interpretation of complex
and often vague sets of information.
Identifies gaps in information and
makes assumptions in order to
continue analysis and/or take action.
Promotes digital literacy and
fluency in the team
G. Skills Required
Type of Skills
Essential
Desired
Technical Skills
Database management
X
Data Interpretation
X
Data Base Control Through MS Excel / MS Access
X
SQL KNOWLEDGE
X
Behavioral Skills
Interpersonal
X
Communication
X
Creative thinking
X
Supervising/Leadership
X
Teamwork
X
Influencing
X
Relationship Building
X
Decision making
X
H. Incumbent Characteristics
Essential
Desired
Qualification
Graduate
Post Graduate
Experience
- Knowledge on Call center process
- Minimum 3 - 4 year experience on Call center collections process
- 2- 3 year Experience to manage external stake holders
- Knowledge on Insurance process and industry
Employment Type: Full Time, Permanent
Read full job descriptionTata AIA Life Insurance Interview Questions & Tips
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What people at Tata AIA Life Insurance are saying
Rating based on 97 Assistant Manager
reviews
Anonymous · Sales & Business Development
in Rajkot
Likes
Salary & extra employee benifits
- Salary - Excellent
+1 more
Dislikes
Work Life balance is not upto the mark
- Job security - Poor
+2 more
Assistant Manager salary at Tata AIA Life Insurance
reported by
572
employees
with 2-17
years exp.
₹3.7
L/yr - ₹14
L/yr
5%
more
than the average Assistant Manager Salary in India
View more details
What Tata AIA Life Insurance employees are saying about work life
based on 3.1k employees
Flexible timing
Monday to Saturday
Within city
Day Shift
Tata AIA Life Insurance Benefits
Submitted by Company
Job Training Health Insurance Soft Skill Training 
Cafeteria
Submitted by Employees
Job Training 
Health Insurance 
Soft Skill Training 
Work From Home 
Team Outings 
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