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Training Manager - Web Digital
Tata AIA Life Insurance
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Prepare training calendar in consultation with the business head for the call agents in line with business agenda for the month
- Deliver training programs for new hires and existing callers/ agents focusing on building product knowledge, sales skills & call-handling techniques which result into measurable business driven parameters.
- Conduct needs assessments to identify training gaps and develop targeted training programs to address them
- Evaluate the effectiveness of training programs and make recommendations for improvement basis caller performance
- Collaborate with call center management to develop and implement training strategies that align with business objectives
- Provide feedback and coaching to representatives to improve performance and address skill gaps
- Stay up-to-date with industry trends, best practices, and new technologies to continuously improve training programs
- Excellent training, facilitation, and presentation skills
- Strong knowledge of call center operations, customer service principles, and adult learning theory
- Excellent communication and interpersonal skills, with the ability to work with representatives at all levels
- Ability to analyze data and evaluate the effectiveness of training programs
- Experience with learning management systems (LMS) and other training technology platforms
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines
Employment Type: Full Time, Permanent
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Rating based on 46 Training Manager
reviews
Anonymous · Corporate Training
in Chennai
Work safety
Sales pressure, No work life balance, no proper promotions and bonus
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Tata AIA Life Insurance Benefits
Job Training Health Insurance Soft Skill Training 
Cafeteria 
Job Training 
Health Insurance 
Soft Skill Training 
Work From Home 
Team Outings 
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