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622 Tata AIA Life Insurance Jobs

Training Manager - Web Digital

5-8 years

New Delhi

1 vacancy

Training Manager - Web Digital

Tata AIA Life Insurance

posted 3mon ago

Job Role Insights

Flexible timing

Job Description

  • Prepare training calendar in consultation with the business head for the call agents in line with business agenda for the month
  • Deliver training programs for new hires and existing callers/ agents focusing on building product knowledge, sales skills & call-handling techniques which result into measurable business driven parameters.
  • Conduct needs assessments to identify training gaps and develop targeted training programs to address them
  • Evaluate the effectiveness of training programs and make recommendations for improvement basis caller performance
  • Collaborate with call center management to develop and implement training strategies that align with business objectives
  • Provide feedback and coaching to representatives to improve performance and address skill gaps
  • Stay up-to-date with industry trends, best practices, and new technologies to continuously improve training programs
Requirements and Skills
  • Excellent training, facilitation, and presentation skills
  • Strong knowledge of call center operations, customer service principles, and adult learning theory
  • Excellent communication and interpersonal skills, with the ability to work with representatives at all levels
  • Ability to analyze data and evaluate the effectiveness of training programs
  • Experience with learning management systems (LMS) and other training technology platforms
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines

Employment Type: Full Time, Permanent

Read full job description

Tata AIA Life Insurance Interview Questions & Tips

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People are getting interviews at Tata AIA Life Insurance through

(based on 103 Tata AIA Life Insurance interviews)
Referral
Job Portal
Recruitment Consultant
Walkin
Company Website
Campus Placement
27%
25%
13%
9%
6%
5%
15% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.

What people at Tata AIA Life Insurance are saying

3.2
 Rating based on 47 Training Manager reviews

Likes

Work safety

Dislikes

Sales pressure, No work life balance, no proper promotions and bonus

Read 47 reviews

Training Manager salary at Tata AIA Life Insurance

reported by 204 employees with 3-16 years exp.
₹5 L/yr - ₹13.7 L/yr
11% more than the average Training Manager Salary in India
View more details

What Tata AIA Life Insurance employees are saying about work life

based on 3k employees
50%
64%
60%
99%
Flexible timing
Monday to Saturday
Within city
Day Shift
View more insights

Tata AIA Life Insurance Benefits

Submitted by Company
Job Training
Health Insurance
Soft Skill Training
Cafeteria
Submitted by Employees
Job Training
Health Insurance
Soft Skill Training
Work From Home
Team Outings
Free Transport +6 more
View more benefits

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