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90 TaskUs Jobs

Teammate - Email/Chat - Mystiqa

1-7 years

Gurgaon / Gurugram

1 vacancy

Teammate - Email/Chat - Mystiqa

TaskUs

posted 2mon ago

Job Role Insights

Flexible timing

Job Description

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment s notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
Teammate (India)
What does a TaskUs Teammate really doThink of yourself as the backbone of the company, the employee that will provide the best customer experience to your clients. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on, now we need your full concentration because it s time to imagine what it s like being a Teammate at TaskUs.
As a Teammate, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPIs (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What elseYou must also ensure that all login and Passwords (both Internal External) are kept confidential. You must also participate in all Internal and External mandated trainings and/or seminars. You must have knowledge, understanding, and compliance with TaskUs policies and procedures. Also, you must maintain knowledge of the functional area and company policies and procedures. You will also provide feedback to management concerning possible problems or areas of improvement. You will also perform other duties as assigned by management.
So, do you have what it takes to become a teammate
Requirements:
What exactly are we looking forWell, we need someone who s willing to work on cyclical schedules. Have experience on phone, email and live chat supportThat s definitely a plus! Meanwhile, you have experience in Customer Service, Sales, Billing, Collections and Technical SupportEven better!
We re looking for someone who has strong verbal and written communication and comprehension skills. Someone who s computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office and Google applications. Can you type at least 30 WPM for voice and 35 WPM for Non-Voice campaignsThat s what we need!
We need someone with good problem-solving and critical thinking skills with a focus on issue resolution and customer satisfaction. A person who s resourceful, able to multitask and has high attention to details will be a great addition to the team.
If you re someone who s self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure -- then TaskUs is for you.


How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .

Employment Type: Full Time, Permanent

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People are getting interviews at TaskUs through

(based on 129 TaskUs interviews)
Job Portal
Walkin
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Company Website
27%
26%
19%
9%
19% candidates got the interview through other sources.
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What people at TaskUs are saying

What TaskUs employees are saying about work life

based on 1.4k employees
54%
50%
82%
50%
Flexible timing
Rotational Shift
No travel
Night Shift
View more insights

TaskUs Benefits

Submitted by Company
Job Training
Health Insurance
Soft Skill Training
Cafeteria
Submitted by Employees
Work From Home
Cafeteria
Health Insurance
Job Training
Soft Skill Training
Gymnasium +6 more
View more benefits

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