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TaskUs

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3.3

based on 1.6k Reviews

Video summary

162 TaskUs Jobs

Team Leader

TaskUs

3.3

based on 1.6k Reviews

3-9 years

₹ 4 - 7.6L/yr (AmbitionBox estimate)

Gurgaon / Gurugram

1 vacancy

Team Leader

TaskUs

posted 8mon ago

Job Role Insights

Flexible timing

Key skills for the job

BPO Outsourcing Customer Support Social Media Marketing Gaming CRM

+ 2 more

Job Description

Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you look at your tasks for the day, you should be able to drive the performance of teammates in order for them to continuously hit their goals. You must be able to coach and manage the teammates under your supervision and act as a bridge between your teammates and the other departments.

Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules.

You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department.

You must be adept at creating reports of your team s performance and documenting feedback from your client. You must be able to effectively manage issues that might arise (including HR related ones); not to mention, being creative in terms of thinking of solutions; and acting as the liaison between management and your team.

So, do you have what it takes to be a Team Leader?

Requirements:

So, what are we looking for?

We need someone who has the skills to call themselves a Leader. Someone with at least one (1) year of relevant Team Leader experience managing at least 10 + teammates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills along with above-average technical know-how.

If you have previous experience working on the phone, email and live chat customer support roles, then that s a plus in your favor. If you re familiar with E-Commerce, ZenDesk, or any other CRM tools; flexible and willing to work different shifts - then we definitely want to talk to you.

Employment Type: Full Time, Permanent

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What people at TaskUs are saying

2.9

Rating based on 88 Team Lead reviews

Anonymous · Customer Success, Service & Operations in Mohali

Likes

Nothing no one was supported

Dislikes

There are many things such as ops don't support any one even if you perform well then ops managers are against you because they have their own preferences. I must says TaskUS should avoid spoons there should not be any partially.