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TaskUs

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3.3

based on 1.6k Reviews

Video summary

100 TaskUs Jobs

Quality Analyst

TaskUs

3.3

based on 1.6k Reviews

2-6 years

₹ 2.64 - 5L/yr (AmbitionBox estimate)

Indore

1 vacancy

Quality Analyst

TaskUs

posted 2mon ago

Job Role Insights

Flexible timing

Key skills for the job

BPO Customer Service Back Office Orcale Outsourcing Social Media Marketing

+ 4 more

Job Description

What We Offer: At TaskUs, we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met.

Roles and responsibilities:

Audit calls/interactions/transactions for aligned Teammates
Coach Teammates for performance improvement (campaign specific)
Report performance for an aligned span on a daily/weekly/monthly basis
Provide inputs and basis audits for briefings and training which need identification
Partner with Team Leaders (TLs) in leading team meetings for metrics improvement
Participate in strategic projects for the campaign/LOB
Identify and escalate any potential quality issues per defined process
Isolate and report defects; verify defect fixes
Suggest process/system improvements based on common customer concerns
Accomplish other responsibilities assigned by management
Drive quality initiatives, contests and campaigns for the assigned span
Be updated on knowledge and serve as SME for the campaign/LOB

Technical skills and qualifications:

Graduate of any course (preferred)
Basic understanding of Types of companies, Promoter Holdings & adherence to government regulations
Must have worked in customer service (Voice & Back Office experience preferred)
At least one-year of work experience as a Quality Analyst (preferred)
Basic skills in Excel or Google Sheets
Problem-solving skills
Familiarity with the application of basic quality tools, such as cause and effect, histogram, correlation, and others (preferred)

Soft skills:

Proficiency in English language - C1/C2 preferred
Has strong customer centricity
Can assertively provide constructive feedback
Has good written and verbal communication skills
Thinks logically
Can manage conflicts
Pays strong attention to detail
Can work with minimal supervision
Demonstrates initiative and good judgment
Can work on multiple projects and is versatile
Can establish and maintain effective working relations with a wide variety of individuals
Can work with a diverse team
Has a Continuous Improvement mindset

Personality traits required:

Demonstrates clear thought process
Articulates clearly
Exercises conscientiousness and diligence
Demonstrates assertiveness

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .

Employment Type: Full Time, Permanent

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What people at TaskUs are saying

3.7

Rating based on 44 Quality Analyst reviews

Anonymous · Engineering - Software & QA in Mohali

Likes

Work Culture is okay. Not that satisfactory. .

Dislikes

They believe in show off to premium clients over employee satisfaction. Never trust recruitment HRs here. They say something, and while you are accepting the offer they change.