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TaskUs

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3.4

based on 1.5k Reviews

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117 TaskUs Jobs

Teammate

TaskUs

 · 

3.4

 based on 1.5k Reviews

1-7 years

Panipat, Yamunanagar, Faridabad + 3 more

1 vacancy

Teammate

TaskUs

posted 15hr ago

Job Role Insights

Flexible timing

Key skills for the job

Apple Google Maps Application MS Office Communication Skills Slack

Job Description

  • Imagine yourself going to work with one thing in your mind: to provide the best customer experience to your clients
  • Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics
  • Roles and responsibilities:
  • Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction;
  • Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels;
  • Navigate internal and external documentation and resources to provide world-class service;
  • Identify and escalate priority or unresolved issues to appropriate internal teams;
  • Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures;
  • Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues;
  • Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client;
  • Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service;
  • Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere;
  • Participate in all mandated internal and external training and/or seminars; and
  • Get to know, understand, and comply with TaskUs' policies and procedures

    • Technical skills and qualifications:

  • Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications
  • Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues
  • Fluent in the English language, as well as reading and writing in English
  • Must be at least a high school graduate

    • Soft skills:

  • Problem-solving and critical-thinking skills
  • Great communication skills, written and oral
  • Must be adaptable and flexible, demonstrating abilities to work with process and information changes
  • Empathic toward customers and can maintain a customer-centric approach
  • Team player: acts as a key participant within the internal team and broader company by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departments
  • Open to feedback, eager to learn, and can show improvement

    • Personality traits required:

  • Resilient, calm, and professional when dealing with challenging situations
  • Adaptable to a dynamically changing business
  • Trustworthy and reliable with a high level of integrity
  • Resourceful, high attention to detail, and the ability to multitask

    • What's in it for you

  • Competitive salary
  • Great benefits package
  • Professional growth opportunities with the chance to learn from many different functions
  • A fun and inclusive workplace

    • Employment Type: Full Time, Permanent

    Read full job description

    TaskUs Interview Questions & Tips

    Prepare for TaskUs roles with real interview advice

    What people at TaskUs are saying

    What TaskUs employees are saying about work life

    based on 1.5k employees
    53%
    50%
    82%
    51%
    Flexible timing
    Rotational Shift
    No travel
    Day Shift
    View more insights

    TaskUs Benefits

    Submitted by Company
    Job Training
    Health Insurance
    Soft Skill Training
    Cafeteria
    Submitted by Employees
    Work From Home
    Cafeteria
    Health Insurance
    Job Training
    Soft Skill Training
    Gymnasium +6 more
    View more benefits

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