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3.3

based on 104 Reviews

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31 Tanla Platforms Jobs

Technical Support Engineer

2-6 years

Mumbai

3 vacancies

Technical Support Engineer

Tanla Platforms

posted 15d ago

Job Description

Job Role: Responsible for providing technical support (troubleshoot, online testing, problem solutions) to clients / customers.


Job Location: Delhi (WFO)


Educational Qualification: Graduate or Postgraduate (B.E/B.Tech)


Job Responsibilities:

  • Provide support to internal / external customers while adhering to the set SLA parameters.
  • Facilitate calls with customers to explain/resolve/address the issues raised to technical support team
  • Perform initial troubleshooting, do analysis, test service flows to resolve customers concerns
  • Collaborate / coordinate with backend teams in identifying / resolving customerissues.
  • Capture and document all queries / concerns via the ticketing tool / email/ calls.
  • Responding to customers via various communication channels and to provide timely revert / updates / notifications.
  • Share periodic updates and feedbacks on regular basis.
  • Maintain regular tracker(s) and publish reports to allstakeholders.
  • Ensure 100% adherence to teams and organizational processes.
  • Time Management
  • Ticket management
  • Customer response and engagement
  • Cross-functional communication and coordination
  • Compliance and SOPs

Preferred Candidate Profile:

  • 2 to 4 years of relevant work experience, preferably from Telecom domain
  • Excellent communication (written & verbal) and interpersonal skills
  • Basic knowledge of Linux, MySql, Oracle, Phoenix and Hive
  • Analytical mindset to solve issues with focus on client/customer requirement with an ability to take independent decisions
  • Proactive, self-motivated and should be a team player
  • Flexible to work in 24x7 environment
  • Ability to plan and organize


Employment Type: Full Time, Permanent

Read full job description

Tanla Platforms Interview Questions & Tips

Prepare for Tanla Platforms Technical Support Engineer roles with real interview advice

People are getting interviews at Tanla Platforms through

(based on 9 Tanla Platforms interviews)
Job Portal
Campus Placement
Walkin
56%
22%
11%
11% candidates got the interview through other sources.
Moderate Confidence
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Moderate Confidence means the data is based on a sufficient number of responses received from the candidates

What people at Tanla Platforms are saying

2.7
 Rating based on 3 Technical Support Engineer reviews

Likes

Kind HR's

Dislikes

Work culture in Technical Support team and poor way of team management

Read 3 reviews

Technical Support Engineer salary at Tanla Platforms

reported by 20 employees with 1-6 years exp.
₹3.3 L/yr - ₹8.4 L/yr
9% more than the average Technical Support Engineer Salary in India
View more details

What Tanla Platforms employees are saying about work life

based on 104 employees
55%
72%
48%
97%
Strict timing
Monday to Friday
No travel
Day Shift
View more insights

Tanla Platforms Benefits

Submitted by Company
Quarterly rewards & recognitions
Supported education and credentials
Flexible leave policy
Learning & development
Organic goodness basket
Physical and mental wellness
Submitted by Employees
Free Food
Work From Home
Health Insurance
Team Outings
Cafeteria
Soft Skill Training +6 more
View more benefits

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