Technical Support Specialist

Role & responsibilities

• Respond to inbound customer requests for assistance through live channels (phone and chat).
• Collaborate with other customer support teams to communicate and escalate customer issues in a timely fashion
• Self-Manage personal workload in an effective and efficient manner
• Utilize available knowledge, tools, and resources to resolve customer issues
• Clearly and concisely documenting communications with Customers
• Champion, role model, and embed Samsaras cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Preferred candidate profile

• Bachelors degree or higher in a technical discipline such as computer science or engineering
• 1-3 years of experience in a technical product support role
• Technical know-how - youre comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS system
• Interest and ability to work in a fast-growing environment with changing responsibilities.
• Technical expertise in cloud applications, mobile computing, and hardware device troubleshooting
• Able to work flexible hours - nights and weekends a plus

An ideal candidate also has:

• General knowledge about Electrical circuits, GPS and telematics.
• General knowledge of networking.
• Excellent troubleshooting skills.
• Excellent communication skills in both written and spoken.

Perks and benefits

Our target total compensation market position is in the top 25% of all software and hardware companies. Our employees receive an above market-rate salary, an outstanding equity offering, employee-led remote and flexible working, team based incentive schemes, health benefits, personal development, Samsara for Good fund, and much, much more. Take a look at our Total Rewards site to learn more.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.

US Only: Please note that Samsara’s COVID-19 vaccination policy requires all team members who will be meeting in person for business or working from one of our offices to be fully vaccinated against COVID-19. People who cannot be vaccinated for qualifying medical conditions, sincerely held religious beliefs, and other legally protected categories, may request an accommodation.

Flexible Work

At Samsara, we have adopted a flexible way of working, enabling teams and individuals to do their best work, regardless of where they’re based. We value in-person collaboration and know a change of scenery and quiet space to work is welcomed from time to time, but also appreciate that the world of work has changed. Our offices remain open for those who prefer to collaborate or work in-office, but we also encourage fully remote applicants.