Head Learning And Development

Purpose of Job

The Head of Learning and Development (L&D) plays a pivotal role in designing, implementing, and evaluating learning strategies and programs across hotels and resorts within the organization. This position aims to enhance the skills, knowledge

Role & responsibilities

• Develop and implement comprehensive L&D strategies aligned with the company's goals and objectives.
• Design, deliver, and evaluate training programs for various departments, including guest services, housekeeping, F&B, and leadership development.
• Identify training needs through performance assessments, feedback mechanisms, and industry trends analysis.
• Collaborate with department heads and HR teams to identify skill gaps and develop targeted training solutions.
• Oversee the creation of training materials, resources, and e-learning platforms to support learning initiatives.
• Monitor and assess the effectiveness of training programs through performance metrics and participant feedback.
• Manage the L&D budget, resources, and external training vendors to optimize learning outcomes.
• Stay updated on industry best practices, emerging trends, and innovations in L&D to continually improve training programs.
• Foster a culture of continuous learning and development among employees, promoting career growth and talent retention. Objectives of the Position
• Enhance employee performance and productivity through targeted training and development initiatives.
• Support organizational growth and competitiveness by equipping employees with relevant skills and knowledge.
• Improve guest satisfaction and loyalty by ensuring high-quality service delivery through well-trained staff.

Cultivate a learning culture that encourages innovation, adaptability, and personal development among employees.

Essential