Talview - Management Trainee - Demand Generation/Customer Success/Tech Support (0-1 yrs)

Position: Management Trainee

Location : Bangalore

244,17TH Cross, Sector 6, HSR Layout, Bangalore, Karnataka, India

About Us :

Talview is a leader in AI-driven proctoring solutions, providing cutting-edge technology that is transforming how educational institutions, certification bodies, and IT companies conduct assessments and certifications. Our dedication to integrity, reliability, and innovation has made us a trusted partner for organizations seeking to enhance the credibility and security of their online examination processes.

Role Overview :

The Management Trainee will participate in a structured training program aimed at developing the skills and knowledge needed for a successful career in management. This role offers exposure to various business functions and management practices, preparing the individual for a full-time opportunity within our organization. The internship duration is 3 months, with a stipend ranging from 15,000 to 20,000.

Key Responsibilities :

Training and Development :

a. Participate in a structured training program in one of the specified areas of the business, including Tech Support, Demand Generation, and Customer Success.

b. Gain hands-on experience through project assignments and skill placements.

Team Collaboration :

a. Work closely with cross-functional teams to achieve departmental and organizational objectives.

b. Participate in team meetings, offer input, and contribute to problem-solving initiatives.

Tech Support Training :

- Issue Resolution : Troubleshoot customer issues, escalate complex problems to higher-level support when necessary, and ensure follow-up until resolution.

- Customer Assistance : Respond to customer inquiries via phone, email, and chat, providing accurate information and efficiently resolving issues.

- Support Ticket Management : Manage and prioritize support tickets to ensure timely resolution and customer satisfaction.

Demand Generation :

- Content Development : Support the creation of content for marketing campaigns, including blog posts, social media updates, and promotional materials.

- Campaign Execution : Assist in the planning and execution of demand generation campaigns across multiple channels (email, social media, paid media).

- Market Research : Conduct research on market trends, competitor activities, and customer preferences to inform campaign strategies.

Customer Success :

- Internal Collaboration : Work closely with internal teams to understand and meet the requirements of their customers.

- Account Management : Collaborate with Customer Success Managers (CSMs) on assigned accounts.

- Proactive Monitoring : Actively track the status of tickets, resolve issues, and monitor overall platform utilization by customers.

Qualifications :

- Bachelor's degree in Business Administration, Management, or a related field (Masters degree or relevant certifications are a plus).

- Bachelor's degree in Computer Science or a related field (Masters degree or relevant certifications are a plus).

- Strong academic record with demonstrated leadership potential.

- Excellent communication, interpersonal, and presentation skills.

- Ability to analyze data and make informed decisions.

- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

- Adaptability and willingness to learn new concepts and skills.

- Strong organizational and time management skills.

Eligibility :

- We are seeking candidates who graduated in 2024 and have 0-1 years of internship or work experience.

- The Pre-Placement Offer (PPO) is contingent upon the candidate's performance during the internship. The CTC is 4 LPA, with potential adjustments based on performance during the internship period.

What Talview Offers :

- Competitive salary with attractive performance incentives.

- Career advancement opportunities in a globally expanding technology company.

- Exposure to innovative AI-driven proctoring solutions.

- A dynamic, inclusive, and supportive work culture.

Talview is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.