Group Head - Delivery - Supply Chain/SaaS (7-13 yrs)

Candidate must be from Bangalore

Role & Responsibilities:

Subject Matter expert:

- Subject-matter expert, in terms of domain, product and processes.

- Work at the cutting edge of the product, as a liaison with the client universe driving delivery of our solutions.

- Conduct the business analyses and provide product & implementation expertise to clients in how best to use our solutions.

Requirements Baselining & Solutioning:

- Engage in deep-dive clients' business & functional requirements (as-is and to-be) & solutionmapping sessions (vis-a-vis relevant BlueKaktus application modules)

- Compile and finalize requirements specifications documentation or business & functional blueprint documents, with consensus/ alignment across Client, Product, Pre-Sales etc.

- Drive application configuration as per defined processes, workflows and data

- Define & drive system-integrations and customizations, in liaison with Product & Tech teams

Project Management & Delivery:

- Align project plans with granular timelines, milestones, review cadence with relevant internal and external (client) stakeholders

- Engage in steercom and review meetings in a timely manner to drive decisions & escalations for an effective roll-out

- Compile and share project progress communication internally and with client, with due emphasis on key concerns/ issues

- Conduct defined user-review/ testing sessions, along with pilots; garner feedback & drive fine tuning

- Drive timely consensus and milestone sign-offs from authorized client stakeholders

- Facilitate training sessions and identify & facilitate resources to empower clients to leverage the full potential of our platform

- Overall, be responsible for the successful (timely, effective and within budget) delivery of functional and technical components of the solution while maintaining a high degree of customer satisfaction, and proactive management of client challenges

Stakeholder management:

- Build strong working relationships with internal stakeholders and clients & external partners to collaborate on projects

- Drive change management through empathy, education and envision, for a successful adoption

- POC for problem-solving and trouble-shooting

Ideal Candidate:

KEY PERFORMANCE INDICATORS:

- On-Time, Effective and within Budget, Go-Live of implementations

- NPS (Net Promoter Score) or CSAT (Customer Satisfaction Score) of delivery

QUALIFICATION:

- Management Consulting experience (project-managing, client-facing, team-managing role): Must, 2- 3 years

- Supply chain domain experience: Must

- Project Management: Must

- SaaS experience: Desirable

- Industry experience - Retail/ Fashion & Lifestyle: Desirable

Education Qualifications:

- MBA from Tier 1 institutes

Desirable Soft-skills:

- Excellent communication, presentation, and interpersonal skills

- Ability to collaborate effectively with cross-functional teams

- Problem-solving and trouble-shooting capabilities

- Customer-centricity intertwined with business acumen

- Results-orientation

- Bias for Action

- Strong project & time management skills