Business Analyst (1-2 yrs)

[BTRNSFRMD]: Business Analyst (Drive)

Job Description:

Responsibilities:

- Get trained and certified on cloud CX platforms.

- Understanding the business and technical requirements and providing the best customer experience during product configuration.

- Provide product training and product demonstrations to customers during the engagement.

- Stay up to date with knowledge of the products.

- Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues.

- Onboarding and Training customers to become better product users.

- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

- Ensure proper recording and closure of all issues.

- Assist in reporting manager in pre-sales activities and documentation.

- B. Tech. / B. E. / MCA. / M. Sc. (IT, Computers)/ M. B. A (IT).

- Self-starter, eager to learn.

- Dynamic personality.

- Diligent attention to detail and good problem-solving skills.

- Able to work in a fast-paced environment and deal with ambiguity.

- Capable of working on a cross-functional team to solve business and tech problems.

- Work with a global team over multiple time zones.

- Excellent written and communication skills.

- Willing to work in overlapping US hours (at least up to 12:30 AM IST).