Wolken Software - Business Analyst (2-4 yrs)

Position: Business Analyst.

Exp: 2 - 4 years.

IMMEDIATE JOINERS FROM BENGALURU ONLY.

Domain Preference: ITSM & Customer Service.

Profile Requirements:.

- Excellent analytical, and creative problem-solving skills.

- Excellent listening, interpersonal, written, and oral communication skills.

- Assist the company in achieving short and long-term goals relating to product growth.

- Work with cross functional teams to improve our products.

- Able to exercise independent judgment.

- Strong knowledge of software development life cycle .

- Logical and efficient, with keen attention to details.

- Strong customer service orientation.

- Experience working in a team-oriented, collaborative environment.

Responsibilities:.

- Project management.

- Business insights.

- Problem structuring.

Business Analyst :

Experience: 2-4 years

Location: Bengaluru

- Immediate Joiners Only

- Domain Preference: ITSM & Customer Service

Profile Requirements:

- Possess exceptional analytical skills to break down complex problems into manageable components and devise innovative solutions.

- Exhibit excellent written and verbal communication abilities to effectively convey ideas, requirements, and insights to diverse stakeholders, including technical and non-technical teams.

- Contribute to the company's growth by aligning with short-term and long-term goals and suggesting strategic improvements to products and processes.

- Work seamlessly with cross-functional teams, including product, engineering, and operations, to foster a collaborative environment and drive project success.

- Demonstrate the ability to make informed decisions and take ownership of tasks with minimal supervision.

- Possess a strong understanding of the software development life cycle (SDLC) to ensure alignment between business requirements and technical implementation.

- Maintain a keen eye for detail to identify potential issues and ensure the accuracy and completeness of deliverables.

- Prioritize customer satisfaction and strive to deliver solutions that meet their needs and exceed expectations.

- Thrive in a team-oriented environment and contribute positively to the overall team dynamics.

Responsibilities:

- Coordinate and manage various phases of projects, including planning, execution, and monitoring.

- Track project progress and identify potential risks and mitigation strategies.

- Ensure timely delivery of project deliverables within budget and scope.

- Analyze business data to identify trends, opportunities, and areas for improvement.

- Develop actionable insights and recommendations based on data-driven analysis.

- Collaborate with business stakeholders to understand their needs and translate them into actionable requirements.

- Break down complex problems into smaller, manageable components.

- Identify root causes of issues and develop effective solutions.

- Facilitate problem-solving sessions with cross-functional teams to arrive at optimal solutions.