Solution Engineer - Network Protocols (8-12 yrs)

Job Description :

Your Responsibilities :

- Supporting our channel and distributor partners with expertise, calculations, and preparations for video surveillance projects, tenders, etc.

- Answer incoming e-mails and phone calls within your area

- Provide timely and accurate status updates to partners and relevant internal stakeholders

- Conduct presales training for partners and customers.

- Hands-on and technical assistance in connection with the preparation, setting up, and executing demos, exhibitions, events, customer meetings, etc.

- Fully document each customer contact using Salesforce

- Make every customer interaction a satisfying experience through a professional, outgoing, and personable attitude.

- Create solution documents for partners and customers with Microsoft Visio architectures.

Independent Job Tasks :

- Stay updated with the latest VMS and security systems developments and new technologies.

- Travel as needed and within an assigned budget locally, regionally, and to/from HQ for trade shows, events, etc., participation

- Scheduling of time, meetings, travel, etc., and use of an internally shared Microsoft Outlook calendar as a basis for your schedule

- Timely expense management and reporting to company requirements

- Field presentations for partner(s) and events

- Developing a thorough competency of Milestone software products and demonstration equipment for daily use

- Team interaction and ongoing coordination with the Country Manager, Team Lead, Vertical Sales specialists, and Inside Channel Managers

- Weekly activity reporting.

Professional Qualifications :

- Minimum 10 Years experience in VMS and IT solutions.

- IT-engineering background, especially IP networks and the Windows platform

- Bachelor's degree in IT

- Comptia Network+ certification

- Cisco CCNA certification

- Microsoft Certifications (MCITP, MCSE)

- Business-level English verbal and written skills.

- Cloud and virtualization knowledge

Personal Skills :

- Good at communicating technical knowledge also to non-technicians

- Having a proactive approach when facing challenges

- Ability to exercise discretion and independent judgment in important matters

- Open and honest team player

- Analytical skills

- Self-motivated

- Multi-tasker

- Organized

- High values and ethics

- Competitive

- Ability to uphold organizational values