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Taj Hotels Resorts and Palaces

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4.2

based on 2k Reviews

88 Taj Hotels Resorts and Palaces Jobs

Front office associate

The Indian Hotels Company Limited

4.2

based on 2k Reviews

0-3 years

Ooty

1 vacancy

Front office associate

Taj Hotels Resorts and Palaces

posted 16hr ago

Job Role Insights

Flexible timing

Key skills for the job

Housekeeping Corporate Consulting Social Media Marketing Operations Front Office

Job Description

*Works on assigned goals and prioritizes, organizes, and accomplishes the tasks along with the team.

*Assists the Front Office Manager/ Duty Manager in co-ordinating with various other departments in order to ensure personalized, prompt and flawless service to all guests.

*Ensures daily performance and manages revenue through revenue and yield management techniques.

*Focuses on generating incremental revenue through Early Check-in and Late Check-outs.

*Encourages the team to cross sell other hotel services like Spa, Restaurants, Travel Services.

*Monitors the business of competition hotels in terms of new accounts and rates.

*Maintains the Log Books and effectively follows up on the system to check the daily arrival list and monitors all VIP movement.

*Monitors adherence to all policies and procedures to reduce bad debts and rebates.

*Co-ordinates with departments like Security and Housekeeping to ensure that all the security, hygiene and aesthetic standards of the hotel are met.

*Prepares reports on Occupancy, Average rates and Reservations.

*Maintains the Guest History System and updation of all the guest profiles.

*Ensures that all the operational standards set for all the processes are followed.

*To ensure speedy and timely actions during emergency situations as per the SOP guidlines.

*Develops and Sustains productive customer relationships and actively seeking information to understand and address guests needs.

*Prepares reports of guest feedback on TrustYou (Guest Email Feedback System) and on Social Media Platforms and ensures appropriate corrective action is taken in consultation with the Duty Manager.

*Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.

*Reviews arrival list every day and ensures guest preferences of repeat guests, VIPs, Inner-circle and Chambers members are communicated and delivered by the concerned departments.

*Maintains regular contact with corporate and individual guests and builds strong relationships with them.

*Makes oneself available in the lobby during busy operational hours and interacts with the guests to solicit feedback for any required process improvements.

*Meets all VIPs, Repeat Guests, Inner-circle Members, Chambers Members and HWC (Handle with Care) guests, on arrival or during the stay and ensure they have a seamless experience.

*Responds to and handles guest problems and complaints.

Employment Type: Full Time, Permanent

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