Front Office Supervisor

The Front Office Supervisor ensures smooth and efficient operations at the front desk, delivering exceptional guest service while supervising, guiding, and training front office staff. This role requires strong communication and problem-solving skills, with a focus on enhancing guest satisfaction and operational efficiency.

1. *Guest Services*

- Greet and assist guests in a friendly and professional manner.

- Handle guest check-ins/check-outs efficiently, ensuring accuracy of guest records.

- Resolve guest complaints and concerns swiftly and to the guest s satisfaction.

- Provide concierge services, including information about the hotel and local attractions.

2. *Staff Supervision and Training*

- Supervise and support front office staff, ensuring adherence to hotel policies and standards.

- Conduct training sessions for front desk agents, focusing on service standards, upselling, and problem resolution.

- Assign daily tasks, monitor staff performance, and provide feedback to improve service quality.

- Foster a team environment and promote open communication among front office personnel.

3. *Operational Efficiency*

- Monitor front desk operations to maintain accuracy in guest billing and payments.

- Assist in managing room inventory and ensure smooth room allocation.

- Coordinate with other departments (housekeeping, maintenance) to ensure room readiness and guest satisfaction.

- Manage shifts, scheduling, and ensure adequate staffing at the front desk.

4. *Administrative Responsibilities*

- Prepare and submit daily reports, including occupancy, guest feedback, and any incidents.

- Ensure compliance with health, safety, and security protocols at the front desk area.

- Assist in managing department budgets by controlling costs and minimizing waste.

5. *Sales and Upselling*

- Actively promote hotel services, facilities, and special promotions to guests.

- Engage in upselling techniques to enhance guest experiences and increase revenue.

- Collaborate with the sales team to identify potential opportunities for revenue generation.

*Requirements*

- *Education*: Diploma or degree in Hospitality Management or related field preferred.

- *Experience*: Minimum 2 years of experience in front office or guest services, with at least 1 year in a supervisory role.

- *Skills*:

- Strong communication and interpersonal skills.

- Ability to work in a fast-paced environment and handle high-pressure situations.

- Proficiency in hotel management software (e.g., Opera, PMS) and Microsoft Office.

- Excellent problem-solving and decision-making abilities.