Assistant Director - Food & Beverage

The Assistant Director of Food & Beverage must follow in hotel-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer, resulting in creating an iconic and profitable hotel.

Cost Management

Knowledge of HR,Training,Sustainability, Sales & Marketing & Financial tools & techniques

Business Acumen

Computer Skills

Written & Verbal Communication

Menu Engineering

Safety & Hygiene Practices

Anaytical Approach

Coaching & Mentoring

Team Building & Orientation

Interpersonal Effectiveness

Result Orientation & Entrepreneuial drive

Customer Centricity

Service Orientation

Conflict Resolution & Managing Crisis

Decision Making

Mutual Respect

Empowerment

Proactivity

Reviews guest feedback on Trust You (Guest Email Feedback System) and on Social Media Platforms and ensures appropriate corrective action is taken

*Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results

*Reviews arrival list every day and ensures guest preferences of repeat guests, VIPs, Inner-circle and Chambers Members are communicated and delivered by the concerned departments.

*Maintain regular contacts with corporate and individual guests, and build strong relationships with them.

*Address the customer complaint stratification periodically to identify areas of improvement and implement changes in product or processes.Recruitment and On-boarding - Partner with Human Resources to develop departmental workforce plans, hiring schedule, interview and select candidates that demonstrate the TATA and IHCL values along with core functional expertise. Assign buddies to new team members and monitor the progress of departmental induction

*Performance Appraisal - To drive department and sub-department goals which is in line with the hotel and department strategies. Communicate goals, conduct Q-Chats (quarterly performance reviews), analyse performance and provide relevant input for training programs

*Coaching/ Counseling/ Mentoring - Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills

*Disciplinary - Escalates misconduct by the team member to the HOD and participates in the disciplinary procedure. Needs to adhere to the standards of Tata Code of Conduct and values of IHCL

*Training - Conducts trainings as per the training calendar and recommends suitable training programs to the HOD to address individual capability gaps. Participates in certification of team members in key skills. Ensures self and direct report managers attend appropriate core training classes

*Rewards & Recognition - Maintain a culture of recognition by actively participating in the STARS (Special Thanks and Recognition System) program

*Engagement - Demonstrate a culture of Trust, Awareness and Joy by conducting departmental meetings, reviewing V-Connect feedback, drawing and implementing suitable action plans

*Leave Management- Approves duty rosters prepared by the Restaurant Manager and leaves of direct reportees in consultation with the HOD.

Reviews audit findings - Safety/Hygiene and TPAM (Taj Positive Assurance Model) and takes corrective measures to ensure full compliance

*Prepares the internal audit checklists as per the IHCL Safety Guidelines

*Adheres to all departmental legal compliances

The Assistant Director of Food & Beverage must follow in hotel-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer, resulting in creating an iconic and profitable hotel.

Cost Management

Knowledge of HR,Training,Sustainability, Sales & Marketing & Financial tools & techniques

Business Acumen

Computer Skills

Written & Verbal Communication

Menu Engineering

Safety & Hygiene Practices

Anaytical Approach

Coaching & Mentoring

Team Building & Orientation

Interpersonal Effectiveness

Result Orientation & Entrepreneuial drive

Customer Centricity

Service Orientation

Conflict Resolution & Managing Crisis

Decision Making

Mutual Respect

Empowerment

Proactivity

Reviews guest feedback on Trust You (Guest Email Feedback System) and on Social Media Platforms and ensures appropriate corrective action is taken

*Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results

*Reviews arrival list every day and ensures guest preferences of repeat guests, VIPs, Inner-circle and Chambers Members are communicated and delivered by the concerned departments.

*Maintain regular contacts with corporate and individual guests, and build strong relationships with them.

*Address the customer complaint stratification periodically to identify areas of improvement and implement changes in product or processes.Recruitment and On-boarding - Partner with Human Resources to develop departmental workforce plans, hiring schedule, interview and select candidates that demonstrate the TATA and IHCL values along with core functional expertise. Assign buddies to new team members and monitor the progress of departmental induction

*Performance Appraisal - To drive department and sub-department goals which is in line with the hotel and department strategies. Communicate goals, conduct Q-Chats (quarterly performance reviews), analyse performance and provide relevant input for training programs

*Coaching/ Counseling/ Mentoring - Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills

*Disciplinary - Escalates misconduct by the team member to the HOD and participates in the disciplinary procedure. Needs to adhere to the standards of Tata Code of Conduct and values of IHCL

*Training - Conducts trainings as per the training calendar and recommends suitable training programs to the HOD to address individual capability gaps. Participates in certification of team members in key skills. Ensures self and direct report managers attend appropriate core training classes

*Rewards & Recognition - Maintain a culture of recognition by actively participating in the STARS (Special Thanks and Recognition System) program

*Engagement - Demonstrate a culture of Trust, Awareness and Joy by conducting departmental meetings, reviewing V-Connect feedback, drawing and implementing suitable action plans

*Leave Management- Approves duty rosters prepared by the Restaurant Manager and leaves of direct reportees in consultation with the HOD.

Reviews audit findings - Safety/Hygiene and TPAM (Taj Positive Assurance Model) and takes corrective measures to ensure full compliance

*Prepares the internal audit checklists as per the IHCL Safety Guidelines

*Adheres to all departmental legal compliances